Within * months I experienced two unfortunate incidents at one of your dealership and n...

GetHuman-bjacoupy's Loyalty program issue with Subaru from October 2019

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The issue in GetHuman-bjacoupy's own words
Within * months I experienced two unfortunate incidents at one of your dealership and no one there did anything to make up for it. In March when I leased a **** Forester, I asked the salesman if I could install the winter package later. The answer was yes and a few months later I discovered that it was not possible so I decided to return the car, take my LOSS and purchase an **** outback already equipped with the winter package. Yesterday at the conclusion of making the deal, the salesman convinced me to take the * years warranty. Upon signing the paperwork the financial person tells me that it is * years or ** *** miles which I was never told before!! I drive ***** a year so you see the problem! I complained about being misled, he went to see? And came back saying nothing he could do. I was expecting him to say ok you were misled, we will raise the number of miles to *** ***. But not NADA!! I put down $***** for the purchase! Second purchase in * months and your are talking about loyalty programs etc etc Subaru is an excellent value and I could not think about an another brand to go at the time so I conclude the purchase. I was in the hospitality business and we always worked on customer satisfaction because the word of mouth is from far the best advertising so hint hint do something! I would hate to have to tweet for the next seven years!!!

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Subaru

Loyalty program issue
Reported by GetHuman-bjacoupy
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 371 others
0 customers following this

Timeline

GetHuman-bjacoupy started working on this issue
Oct 14th, 2019 3:28pm
GetHuman-bjacoupy indicated the issue is not fixed yet.
Oct 15th, 2019 1:27am
GetHuman-bjacoupy indicated the issue is not fixed yet.
Oct 15th, 2019 1:29am
GetHuman-bjacoupy indicated the issue is not fixed yet.
Oct 15th, 2019 1:30am
GetHuman-bjacoupy indicated the issue is not fixed yet.
Oct 15th, 2019 5:28pm
GetHuman-bjacoupy indicated the issue is not fixed yet.
Oct 15th, 2019 5:29pm
GetHuman-bjacoupy indicated the issue is not fixed yet.
Oct 18th, 2019 3:19pm
GetHuman-bjacoupy indicated the issue is not fixed yet.
Mar 18th, 2020 6:51pm

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