baseball game did not take place on mar **th, StubHub advised that they required the ML...

GetHuman-nhgaron's customer service issue with StubHub from May 2020

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The issue in GetHuman-nhgaron's own words
baseball game did not take place on mar **th, StubHub advised that they required the MLB to cancel the game officially before they could do a refund, even though the event did not take place on that date and it was known worldwide as the MLB was shutdown due to the pandemic. Finally the announcement was made almost ** days later ... no word from STubHub, we had to call and they said they would be doing refunds. Waited another couple weeks only to get an email saying they were giving us a voucher credit for the $ value of the tickets. This was NOT the contract we had signed with them when we purchased the tickets early in ****. The contract was that a full refund would be issues to the credit card if the event was cancelled. So another call was made to StubHub - they agreed that this was what the contract said and would therefore issue a refund. Interesting that they did not provide that option in the email - refund or coupon... just said they were issuing a coupon. So we waited and waited and have yet to be refunded to the credit card. Today another call to StubHub - they tell me they have "initiated" the refund but it can take up to *** days until the refund appears on the credit card. *** days! We are in a time of electronic transmissions - if you hit a button to refund, it will take * - * business days thru electronic systems to get a refund. StubHub is retaining the money of the clients who use their system, rather than promptly issuing a refund. I have no idea what to do to get them to release and refund OUR money.

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Customer service issue
Reported by GetHuman-nhgaron
May 26th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 727 others
0 customers following this

Timeline

GetHuman-nhgaron started working on this issue
May 26th 11:37pm
GetHuman-nhgaron indicated the issue is not fixed yet.
May 27th 5:15am
GetHuman-nhgaron indicated the issue is not fixed yet.
May 27th 5:13pm