Hoping someone can help me.. I recently purchased tickets to see the Eagles tonight at...

GetHuman4372565's customer service issue with StubHub from February 2020

Help with my StubHub issue
The issue in GetHuman4372565's own words
Hoping someone can help me.. I recently purchased tickets to see the Eagles tonight at MSG in NYC. There is a possibility that my husband and I might not be able to go so I was trying to sell these tickets only to learn that my Stubhub account has been locked and I am no longer able to access it (I can't even log in). I tried to reset my password as well as log in through Facebook and am unable to get in.**Back in ****, I had an issue with a sale of lawn seats for Dave Matthews and Tim Reynolds in Saratoga Springs, NY. Stubhub listed my tickets two different times (due to a bad internet connect) and when the second set sold, there were no tickets available for the customer. I only had one set available for sale. I reached out to a rep this morning who mentioned that I have to un-dispute a charge of $**.** in order to be able to reactivate my Stubhub account. I was never notified that my account was locked nor that I would have to reconcile anything with my bank. I was trying to explain to the rep this morning that it was an honest mistake - it was my first time using Stubhub to make a sale and now I am paying the consequences by no longer being able to use your services.**I understand that you guys deal with these kind of issues all the time, but I need to assure you that I had no intention of ******** anyone over - I just had no recollection of the second listing until the sale was trying to be made. I have been a loyal member of Stubhub and in the last * months have purchased over $*** worth of tickets (none of which have been re-sold). I understand that you are trying to run a business, but I can't imagine that you would penalize someone indefinitely over $** - especially being that this was an honest mistake.

GetHuman4372565 did not yet indicate what StubHub should do to make this right.

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StubHub

Customer service issue
Reported by GetHuman4372565
Feb 18th, 2020 - 8 months ago
Fixed
Seen by 10 customers so far
Similar issue to 909 others
0 customers following this
Items needed
Name on account
Email on account
Phone number on account
Order number
Last 4 digits of card used

Timeline

GetHuman4372565 started working on this issue
Feb 18th 4:47pm
GetHuman4372565 confirmed the issue is fixed. Hooray!
Feb 18th 10:04pm
GetHuman4372565 confirmed the issue is fixed. Hooray!
Feb 18th 10:05pm
GetHuman4372565 confirmed the issue is fixed. Hooray!
Feb 18th 10:05pm
GetHuman4372565 confirmed the issue is fixed. Hooray!
Feb 18th 10:06pm
GetHuman4372565 confirmed the issue is fixed. Hooray!
Feb 18th 10:07pm
GetHuman4372565 confirmed the issue is fixed. Hooray!
Feb 18th 10:07pm
GetHuman4372565 confirmed the issue is fixed. Hooray!
Feb 18th 10:08pm

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