I am extremely upset with Stubhub. I purchased tickets thru the STUBHUB app. I got the...

GetHuman-leicapea's customer service issue with StubHub from June 2019

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The issue in GetHuman-leicapea's own words
I am extremely upset with Stubhub. I purchased tickets thru the STUBHUB app. I got the email the tickets were ready for transfer but never could get to where the tickets were. They were not in my email or on my smartphone. I paid $***.** for the tickets and could not use them. I couldn't get them to show up in my email. The Event Staff and Security at the Broncos Stadium at Mile High tried for over an hour to help me and they could not find the email with transfer instructions. I was with family that reallt wanted to see the Garth Brooks concert and ws unable because you can't get in the venue without the tickets. No on at the event could assist me. Anyone at StubHub can see the tickets were never used, downloaded, printed or scanned by the venue. I want an immediate refund of the money I paid for absolutely nothing.

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Customer service issue
Reported by GetHuman-leicapea
Jun 11th, 2019 - 3 years ago
Not resolved
Seen by 68 customers so far
Similar issue to 3445 others
0 customers following this


GetHuman-leicapea started working on this issue
Jun 11th, 2019 2:01am