On Monday, *********, at *:** PM, I sold a package of * tickets for Meek Mill with Lil...

GetHuman-matheusg's customer service issue with StubHub from March 2019

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The issue in GetHuman-matheusg's own words
On Monday, *********, at *:** PM, I sold a package of * tickets for Meek Mill with Lil Durk and Kash Doll for*Tuesday, *********, at Xfinity Theatre, Hartford, CT. Along with this sale, I sold * other tickets for this same event. Amongst the various emails I received from stub hub, a invalid ticket claim was redirected into my scam folder. Upon being aware of the situation by the deduction of money from my personal account, I made all requested efforts to solve this issue. I am an active StubHub member and have sold tickets for different events in the past never running into this issue. This is a matter of high priority to me for it is directly affecting my travel plans for this weekend. The scan report that I sent shows that the tickets were in fact scanned for the event, all within a * minute period which corresponds to the packaged purchase of y tickets. I am reaching out because I have not received any further contact from the claim support even by phone (I have called many times). Please help me address this issue and inform me of any further efforts that can be done on my behalf. Thank you.
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StubHub

Customer service issue
Reported by GetHuman-matheusg
Mar 27th, 2019 - a mon ago
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GetHuman-matheusg started working on this issue
Mar 27th 9:22pm