I ordered two tickets to a King Princess concert in Chicago for *** dollars and some ch...

GetHuman2214844's customer service issue with StubHub from February 2019

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The issue in GetHuman2214844's own words
I ordered two tickets to a King Princess concert in Chicago for *** dollars and some change back in November. I saw the charge post to my credit card and didn’t think anything more about the concert it was in January. A couple days before the concert I tried to look for the tickets but couldn’t find them. I figured maybe I needed to pick them up in person. Then night of the concert I’m trying to find some sort of confirmation. There’s none to be found, no tickets but the charge is still on my credit card. These tickets are a birthday present. I call stubhub and I’m so upset to hear them tell me to just repurchase the tickets. But I do because it’s a birthday gift. They never follow up with me on the charge. So I file a dispute with my credit card company, getting increasingly annoyed. The dispute is not successful for whatever reason, but I want my money back for these tickets I never received. And I want a full refund on the second tickets I received since the night was ruined due to the stress and the unnecessary time spent both on that night January **th or **th and up until this point.
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Customer service issue
Reported by GetHuman2214844
Feb 15th, 2019 - 8 mons ago
I have an issue with StubHub too
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Seen by 19 customers so far
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GetHuman2214844 started working on this issue
Feb 15th 4:43pm