We are a travel agency located in Dubai. We had a group of ** journalists invited by on...

GetHuman1716464's customer service issue with StubHub from December 2018

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The issue in GetHuman1716464's own words
We are a travel agency located in Dubai. We had a group of ** journalists invited by one international company to watch the football game (Juventus vs Inter Milan) which took place on *th December **** in Italy.*StubHub introduced themselves as a “Real Madrid Authorized Agent” and an “ebay company”: so we trusted them and paid them for ** match tickets.*Since **th November ****, we were chasing them to provide at least a copy of the tickets and they kept giving us misleading information and excuses.*The group travelled to Italy and stubHub’s team failed to provide the match tickets. *The client notified us that they will file a case against our company, this is why we really need a contact of StubHub management who can assist with this matter.*We have the sales and the support team contacts but none of the team members showed responsibility nor professionalism handling the case.*Knowing ebay’s standards and quality of customer service, we dealt with StubHub.*This is why we are seeking your support to contact someone responsible at StubHub: It is not ebay’s standards at all, hence we expect from you to put us in contact with someone who can really handle our case.
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StubHub

Customer service issue
Reported by GetHuman1716464
Dec 8th, 2018 - 5 mons ago
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GetHuman1716464 started working on this issue
Dec 8th, 2018 1:23pm