To whom it may concern**I would like to start off by saying that I have used stubhub fo...

GetHuman1517830's customer service issue with StubHub from November 2018

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The issue in GetHuman1517830's own words
To whom it may concern**I would like to start off by saying that I have used stubhub for years for various concerts and sporting events. I will be looking for other options to purchase my tickets moving forward if there is no solution to this problem. I purchased a Hamilton ticket yesterday for my girlfriend and received a confirmation email saying that I would have the ticket by the end of the day. Later that evening I got an email stating that the seller was unable to deliver the tickets that I ordered. I called up and was pretty much told that not only was I out tickets but there were no replacements after I surprised her with the ticket!!! It absolutely broke her heart. So not only am I not getting the tickets that i was charged for, you guys are saying that it is going to take *-* days to return the money. How was I charged for something that I never received. If the money was taken out of my account I should have received what I paid for. So now I am unable to purchase another ticket because the cost is so high for Hamilton. I am severely disappointed with this interaction with you guys and did enjoy using your services. Unfortunately this has left a horrible taste in my mouth and a heartbroken girlfriend. I hope you guys can make this right.**Thanks*Zach Mcghee

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StubHub

Customer service issue
Reported by GetHuman1517830
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1747 others
0 customers following this

Timeline

GetHuman1517830 started working on this issue
Nov 7th, 2018 5:48pm