Hi my name is Shay Morgan. Tonight I am attending a Twenty One Pilots concert at the Fi...

GetHuman-shaymorg's customer service issue with StubHub from October 2018

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The issue in GetHuman-shaymorg's own words
Hi my name is Shay Morgan. Tonight I am attending a Twenty One Pilots concert at the Fiserv Forum in Milwaukee. A few weeks ago I bought two tickets off of stub hub for tonight's show. Though, I was unaware that my brother was logged into his old account that he uses at his old high school. Since he graduated he can no longer log into that account. So, tonight while in line for the show I was checking on our tickets for the barcode to be let in. I realized I had to accept the tickets off of his old email account to get the barcode tickets. I called him and he was no longer able to get into that account. I then proceeded to buy new tickets for the show in line knowing I couldn't use the ones I originally bought. Literally minutes later my dad called saying he called to figure out the original tickets and I had said I had bought two new tickets that cost almost $***. Needless to say, he is extremely unhappy about my unnecessarily bought two more tickets after he figured out a way to get the old ones. To get in we used the old ones and did not use the new ones I bought. I'm wondering if there's any way you can refund me on the two tickets I bought and did not use. I would greatly appreciate it, especiallly since I really do not have that money with me right now. Please let me know if there's anything you can do to help me, thank you.
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Customer service issue
Reported by GetHuman-shaymorg
Oct 21st, 2018 - 3 mons ago
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Oct 21st, 2018 1:06am