I bought my general admission ticket off Stubhub for System of a Down ***** in San Dieg...

GetHuman1372000's customer service issue with StubHub from October 2018

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The issue in GetHuman1372000's own words
I bought my general admission ticket off Stubhub for System of a Down ***** in San Diego about * months ago. When I purchased it, it didn’t show up in the link when I clicked “download tickets” or whatever it’s called. I called customer service and a woman said she would go into my account, access the ticket and send a PDF. I was concerned because she would have had access to my ticket. She sent the email, and i got the PDF, but when she signed the email under a different name. That raised a slight concern for me, because she had my ticket on her computer. I was worried it wouldn’t work. Finally, the ticket did show up in the “download ticket” link as well. I was looking forward to this concert for over half a year. When I got to the show, sure enough, my ticket was “cancelled”. I don’t know if that means it was already scanned by someone else who had the same ticket, or if it wasn’t valid anymore altogether. Either way, I was turned away from the venue and told to go to the box office. General admission was completely sold out, and I had to buy one of the worst tickets in the stadium all the way in the back. I completely missed out on the experience of a lifetime I tried to secure * months ago because my stubhub ticket Was invalid. I also had to pay more money than the $*** I initially paid. I was and am extremely upset and I would like a full refund for the experience.
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Customer service issue
Reported by GetHuman1372000
Oct 18th, 2018 - 3 mons ago
I have an issue with StubHub too
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Seen by 4 customers so far
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GetHuman1372000 started working on this issue
Oct 18th, 2018 9:10pm