Lauren Granger *** Pitcher St*West Babylon, NY, ******

GetHuman1337653's customer service issue with StubHub from October 2018

9 views | 1475 similar | 0 following
Help with my StubHub issue
Next: our robot will wait on hold for GetHuman1337653 to get a StubHub rep on the line!
Always use the GetHuman Phone to call StubHub. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1337653 may need:
Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
Top Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman1337653's own words
Lauren Granger *** Pitcher St*West Babylon, NY, **********-***-*****October **, *****Stub Hub Management *Stub Hub*Consumer Complaint Division***** Broadway*New York, NY ******Dear Stub Hub,*I am writing today to complain of the poor service I received from your company ordering tickets and then speaking to a customer service representative on October **th ****.**On September **, **** I ordered and paid for * tickets (Upper *** Row * * Seats **,**,**,**) for an event that takes place at on December *st **** at the Barkley Center. I was under the impression that these would be the seats for my colleagues and clients and myself. It took me over an hour to find the perfect location in that price range for those * tickets. I was under the assumption that the seats were purchased after my card was charged. **I received a phone call on October **th **** from a women stating that stub hub made a mistake and that my tickets were no longer available. I was told I had the option to get a refund or have my seats relocated to a comparable section.*She was very pleasant however I was on the road driving when she called and I was not able to view the comparable section she referred to. She said she would email me the new tentative seat location and if I was OK with the selection I was to call back and let Stub Hub know.**After viewing the new suggested seat location ( Section: Upper *** Row: *) I realized that seats are much further back then the seats I originally purchased and The suggested seats are not comparable to the seats I originally purchased because they are at a completely different angle to the stage.**I called the customer service * given to me on the email and spoke to a woman named Denine H. Denine refused to give me her last name. I explained my situation to Denine and she offered nothing by way of apology, instead Denine was very direct, dismissive, rude, and not a good representation for a company that I viewed as reputable before this issue. I asked Denine if there was anyone else I can speak to that can assist me with getting seats that are equal to or better than my purchased seats and she insisted that she was the only person I can talk to! Denine informed me that the seats were automatically chosen for me by a system, not a person, and she said I had * options and * options ONLY:**.*Get a credit for another event**.*Take the seats that the stub hub automated program suggested to me as comparable **I asked again, if I could speak to someone else and she told me that she would send an email up but even if I spoke to someone else they would give me those * options ONLY. My impression of StubHub has been tarnished and I am also concerned about the monies that your company charged my credit card for tickets that apparently never existed.**I understand that this part is not your concern but I was looking forward to enjoying this event with my clients and collogues and quite frankly it would be embarrassing to have to tell them that we are being relocated to a worse location then the seats I originally purchased and they agreed to. I do not want to receive a credit for the tickets, I am asking that you please accommodate me with * seats in a section that is in my opinion comparable to or better than my original purchased order. **This situation has been very stressful especially during this busy time of year for my business.**Thank You *Lauren A. Granger****-***-****

GetHuman1337653 did not yet indicate what StubHub should do to make this right.

How GetHuman1337653 fixed the problem

We are waiting for GetHuman1337653 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common StubHub customer problems.
What Do I Do If I'm Missing My Stubhub Order?How Do I Get Stubhub to Refund a Charge?
Do you have a customer issue as well?
We can help you get StubHub's attention and get better help faster. Tap below to get started.
Having StubHub issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1337653 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1337653
Oct 13th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1475 others
0 customers following this


GetHuman1337653 started working on this issue
Oct 13th, 2018 12:25pm
GetHuman1337653 shared this issue with friends on Facebook
Oct 13th, 2018 12:26pm
GetHuman1337653 shared this issue with followers on Twitter
Oct 13th, 2018 12:30pm
GetHuman1337653 shared this issue with others over email
Oct 13th, 2018 12:31pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies