GetHuman1337653's customer service issue with StubHub from October 2018
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Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
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The issue in GetHuman1337653's own words
Lauren Granger *** Pitcher St*West Babylon, NY, ******LaurenAshleyRealEstate@Gmail.com****-***-*****October **, *****Stub Hub Management *Stub Hub*Consumer Complaint Division***** Broadway*New York, NY ******Dear Stub Hub,*I am writing today to complain of the poor service I received from your company ordering tickets and then speaking to a customer service representative on October **th ****.**On September **, **** I ordered and paid for * tickets (Upper *** Row * * Seats **,**,**,**) for an event that takes place at on December *st **** at the Barkley Center. I was under the impression that these would be the seats for my colleagues and clients and myself. It took me over an hour to find the perfect location in that price range for those * tickets. I was under the assumption that the seats were purchased after my card was charged. **I received a phone call on October **th **** from a women stating that stub hub made a mistake and that my tickets were no longer available. I was told I had the option to get a refund or have my seats relocated to a comparable section.*She was very pleasant however I was on the road driving when she called and I was not able to view the comparable section she referred to. She said she would email me the new tentative seat location and if I was OK with the selection I was to call back and let Stub Hub know.**After viewing the new suggested seat location ( Section: Upper *** Row: *) I realized that seats are much further back then the seats I originally purchased and The suggested seats are not comparable to the seats I originally purchased because they are at a completely different angle to the stage.**I called the customer service * given to me on the email and spoke to a woman named Denine H. Denine refused to give me her last name. I explained my situation to Denine and she offered nothing by way of apology, instead Denine was very direct, dismissive, rude, and not a good representation for a company that I viewed as reputable before this issue. I asked Denine if there was anyone else I can speak to that can assist me with getting seats that are equal to or better than my purchased seats and she insisted that she was the only person I can talk to! Denine informed me that the seats were automatically chosen for me by a system, not a person, and she said I had * options and * options ONLY:**.*Get a credit for another event**.*Take the seats that the stub hub automated program suggested to me as comparable **I asked again, if I could speak to someone else and she told me that she would send an email up but even if I spoke to someone else they would give me those * options ONLY. My impression of StubHub has been tarnished and I am also concerned about the monies that your company charged my credit card for tickets that apparently never existed.**I understand that this part is not your concern but I was looking forward to enjoying this event with my clients and collogues and quite frankly it would be embarrassing to have to tell them that we are being relocated to a worse location then the seats I originally purchased and they agreed to. I do not want to receive a credit for the tickets, I am asking that you please accommodate me with * seats in a section that is in my opinion comparable to or better than my original purchased order. **This situation has been very stressful especially during this busy time of year for my business.**Thank You *Lauren A. Granger****-***-****
GetHuman1337653 did not yet indicate what StubHub should do to make this right.
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