I accidentally ordered tickets for the wrong weekend! I have ticket purchase protectio...

GetHuman-erikakir's customer service issue with StubHub from October 2018

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Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
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The issue in GetHuman-erikakir's own words
I accidentally ordered tickets for the wrong weekend! I have ticket purchase protection but I don’t want to refund my tickets, just exchange them for the following weekend. I have all of my ticket information
GetHuman-erikakir did not yet indicate what StubHub should do to make this right.
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StubHub

Customer service issue
Reported by GetHuman-erikakir
Oct 12th, 2018 - 2 mons ago
I have an issue with StubHub too
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Seen by 3 customers so far
Similar issue to 1467 others
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Timeline
GetHuman-erikakir started working on this issue
Oct 12th 4:59pm