On Oct. * I bought tickets for Paul McCartney's Dec. ** concert in London. I have just...

GetHuman1318175's customer service issue with StubHub from October 2018

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Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
The issue in GetHuman1318175's own words
On Oct. * I bought tickets for Paul McCartney's Dec. ** concert in London. I have just been chatting with customer service about when I will receive my tickets (*). The customer service agent told me I would receive them on Dec. **, as indicated in my emails from SH. Nowhere does it say that it in the emails. Furthermore, the agent told me that I wouldn't be able to re-sell them until I receive them, which is not what the SH website FAQ say. I feel very deceived by this whole experience with SH. I would like a full refund for my tickets and service charges. My reference number is: *B*D***T*F**.
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StubHub

Customer service issue
Reported by GetHuman1318175
Oct 11th, 2018 - a mon ago
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Timeline
GetHuman1318175 started working on this issue
Oct 11th 12:17pm