Yankees game postponed to the evening and I couldn’t attend due to major Jewish holiday

GetHuman1158672's customer service issue with StubHub from September 2018

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The issue in GetHuman1158672's own words
Get a refund for * tickets ... I bought * tickets for the Yankees game this afternoon at *. The game was postponed due to rain to * PM. We are religious and cannot attend a game tonight due to Yom Kippur starting at sundown.*Please tell me how to get a refund for these tickets.*Thank you*Roberta Maselow***********
Many Jewish people bought tickets for the afternoon game. They were unable to attend a game this evening which is the holiest Jewish holiday of the year.
Refund the $*** that I paid for the * tickets.
My family and I have been loyal Yankees fans for years. The Yankees, based in NY, know full well that most Jewish people could not attend a make up game tonight.
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StubHub

Stub hub tickets
Customer service issue
Reported by GetHuman1158672
Sep 18th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1144 others
0 customers following this
Items needed
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Last 4 digits of card used

Timeline

GetHuman1158672 started working on this issue
Sep 18th, 2018 2:19am
GetHuman1158672 confirmed the issue is fixed. Hooray!
Sep 19th, 2018 2:35am
GetHuman1158672 confirmed the issue is fixed. Hooray!
Sep 19th, 2018 2:48am