I used Stubhub to sell concert tickets. I mailed my tickets with UPS and did everything...

GetHuman-april_li's customer service issue with StubHub from September 2018

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The issue in GetHuman-april_li's own words
I used Stubhub to sell concert tickets. I mailed my tickets with UPS and did everything I was supposed to do on my end. UPS claims they never received my package therefore, the person who bought the tickets from me never received them either. It is the fault of UPS for losing or stealing my package. Now StubHub is charging me $*** for a pair of replacement tickets for the seller. I don't see why I should have to pay for these tickets to be replaced when it was completely out of my control. I had nothing to gain by not giving the seller their tickets. In fact, I am at a loss because I never got paid for them. On top of this, I now owe money! I am a struggling student who cannot and should not have to pay this much money for something that is not my fault.
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StubHub

Customer service issue
Reported by GetHuman-april_li
Sep 21st, 2018 - 6 mons ago
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GetHuman-april_li started working on this issue
Sep 21st, 2018 10:06pm