My name is Brittany Sabo and I ordered tickets for the New England Patriots bs Detroit...
GetHuman-bmhughes's customer service issue with StubHub from September 2018
Help with my StubHub issue
First: share to improve GetHuman-bmhughes's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-bmhughes to get a StubHub rep on the line!
Always use the GetHuman Phone tocall StubHub. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-bmhughes may need:
Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
The issue in GetHuman-bmhughes's own words
My name is Brittany Sabo and I ordered tickets for the New England Patriots bs Detroit Lions (*********)I called because the price was so low and I wanted to make sure it was guaranteed. Your app says ***% guaranteed, and when I called, I was told that it was a glitch and that my tickets are not valid. I understand the tickets were extremely cheap, but I’m very upset because had I not called, I would have gone to the stadium to supposedly be turned away. If the tickets would’ve worked, then I’m being punished for calling and asking. I am a loyal Stubhub customer, and this has left me so upset, I don’t know that I will use this site again. I was told that I would get a refund in *-* business days, but that defeats the purpose of buying tickets. This is not the customer’s fault and we should not be punished for glitches.
GetHuman-bmhughes did not yet indicate what StubHub should do to make this right.
I have an issue with StubHub too
How GetHuman-bmhughes fixed the problem
We are waiting for GetHuman-bmhughes to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.