My name is Brittany Sabo and I ordered tickets for the New England Patriots bs Detroit...

GetHuman-bmhughes's customer service issue with StubHub from September 2018

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The issue in GetHuman-bmhughes's own words
My name is Brittany Sabo and I ordered tickets for the New England Patriots bs Detroit Lions (*********)I called because the price was so low and I wanted to make sure it was guaranteed. Your app says ***% guaranteed, and when I called, I was told that it was a glitch and that my tickets are not valid. I understand the tickets were extremely cheap, but I’m very upset because had I not called, I would have gone to the stadium to supposedly be turned away. If the tickets would’ve worked, then I’m being punished for calling and asking. I am a loyal Stubhub customer, and this has left me so upset, I don’t know that I will use this site again. I was told that I would get a refund in *-* business days, but that defeats the purpose of buying tickets. This is not the customer’s fault and we should not be punished for glitches.
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Customer service issue
Reported by GetHuman-bmhughes
Sep 21st, 2018 - 6 mons ago
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GetHuman-bmhughes started working on this issue
Sep 21st, 2018 7:10pm