Order tickets and it’s pending and tickets won’t come up. Event starts in ** minutes

GetHuman-lori_mcc's customer service issue with StubHub from June 2018

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Help with my StubHub issue
Before contacting them, items GetHuman-lori_mcc may need:
Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
GetHuman-lori_mcc's next move: have a StubHub rep call.
Always use the GetHuman Phone tocall StubHub. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue and preferred resolution, in GetHuman-lori_mcc's own words:
The problem I ran into: Order tickets and it’s pending and tickets won’t come up. Event starts in ** minutes
I trust that StubHub will make this right and come up with a resolution that is fair.
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StubHub

Customer service issue
Reported by GetHuman-lori_mcc
Jun 24th, 2018 - 2 mons ago
I have an issue with StubHub too
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Seen by 4 customers so far
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Timeline
GetHuman-lori_mcc started working on this issue
Jun 24th 7:19pm