Hello there,**I think this is a huge misunderstanding, we didn't have any dispute from...

GetHuman-cursosme's customer service issue with Stripe from May 2020

Help with my Stripe issue
First: share to improve GetHuman-cursosme's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-cursosme's own words
Hello there,**I think this is a huge misunderstanding, we didn't have any dispute from our side, what happened is that we by mistake were doing testing online, we were using my sisters credit card, her name is Karetin Montoya, actually the card is block so we thought that there was not going to be an issue.**The problem that we were trying to fix we couldnt simulated on local so we try live, basically when we click on the pay button we werent gettin anything back, we thought that the button werent working so we kept on trying, then after you mail us and block us i checked the payments module on my account and i find out that we were actually doing real trys to pay every time we press the pay button, we will never ever go back and do testing live, we are learning, i really sorry for this inconvinience, promise it wont happen again.**Please give us another chance, you can check on our facebook page the opinions from our customers https:**www.facebook.com*cursosmedestetica*reviews* all of our customers are happy so far, we are just trying to get them an online easier way to pay, please double check, call us and let me answer all you questions.**Thanks for taking the time of checking on this e-mail.

GetHuman-cursosme did not yet indicate what Stripe should do to make this right.

How GetHuman-cursosme fixed the problem

We are waiting for GetHuman-cursosme to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Stripe customer problems.
How Do I Get a Refund from Stripe?How Do I Verify My Identity on My Stripe Account?What Do I Do If I'm Having Trouble Receiving a Payment with Stripe?How do you win a dispute on Stripe?
Do you have a customer issue as well?
We can help you get Stripe's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Stripe issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Stripe

Customer service issue
Reported by GetHuman-cursosme
May 19th, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 802 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-cursosme started working on this issue
May 19th, 2020 12:08am