Need help in sorting out how to respond to a disputed charge for . Diane Rossello becau...

GetHuman-sgirard's customer service issue with Stripe from August 2019

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The issue in GetHuman-sgirard's own words
Need help in sorting out how to respond to a disputed charge for . Diane Rossello because: When trying to pay for the Strong Interest Inventory test for her son, Ben Mills, Diane Rossello inadvertently opened an account for herself. Once she realized what she had done, she correctly filled out another form so that her son could get his link and take the test on our website, www.paladinexec.com . She was charged twice and we were not aware that the order was placed twice because the names on the order forms were different. We just became aware that order was placed twice. The transaction for Diane Rossello should be refunded. The transaction for Ben Miller should be charged not refunded.*Is there someone I can talk to directly?*Susan Girard*Paladin Associates ******@***.com ****-***-****

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How Do I Get a Refund from Stripe?How Do I Verify My Identity on My Stripe Account?What Do I Do If I'm Having Trouble Receiving a Payment with Stripe?How do you win a dispute on Stripe?
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Stripe

Customer service issue
Reported by GetHuman-sgirard
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 2471 others
0 customers following this

Timeline

GetHuman-sgirard started working on this issue
Aug 2nd, 2019 4:10pm

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