Both my clients went to my sales page and tried to pay with their credit cards (MB Card...

GetHuman2823431's Trouble Receiving a Payment issue with Stripe from April 2019

8 views | 1705 similar | 0 following
Help with my Stripe issue
GetHuman2823431's next move: find and follow the right step-by-step guide.
Stripe doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2823431 will need to dig through the advice provided by Stripe, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2823431 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Stripe has better answers for you: Stripe Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2823431's own words
Both my clients went to my sales page and tried to pay with their credit cards (MB Cards from Portugal, one MasterCard, one Visa). None of them were able. One of them got the message "Card Declined: Your card was declined." the other got a message saying “Your card does not support this type of purchase.". Both cards were used to pay for FB Ads earlier today, and they worked fine. THe numbers on the cards are:************************************I was also unable to add these cards to their profiles as clients in Stripe, so the problem isn't in a limit on the cards...**This is my landing page: https:***mainm*jg*hrt***I really need this solved because this is literally how I pay the bills, and I must be able to take payments.**Many thanks,*Tom

GetHuman2823431 did not yet indicate what Stripe should do to make this right.

How GetHuman2823431 fixed the problem

We are waiting for GetHuman2823431 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Stripe's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Stripe issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2823431 fixes it.
This email address isn't valid


Trouble Receiving a Payment issue
Reported by GetHuman2823431
Apr 28th, 2019 - 2 years ago
Seen by 8 customers so far
Similar issue to 1705 others
0 customers following this
Items needed
Email address on the account


GetHuman2823431 started working on this issue
Apr 28th, 2019 3:48am
GetHuman2823431 indicated the issue is not fixed yet.
Apr 28th, 2019 12:46pm