Hoping you can advise on how to make Stripe work better for our nonprofit. Our ED and a...

GetHuman2457935's customer service issue with Stripe from March 2019

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The issue in GetHuman2457935's own words
Hoping you can advise on how to make Stripe work better for our nonprofit. Our ED and accountant have spent countless hours trying to identify more information about money coming from the Stripe account. **The accountant gets insufficient information coming from the bank statement - the main issue being that random amounts come in without any names*any other information. And the percentages (bank charges) are all different and out to three decimal places. **We have Stripe linked to the RoundUp App, we use Stripe on our website as a payment processor, and we also use Stripe on NationBuilder - our donor database. The whole thing feels like a mess. **Could you advise on how to streamline this process?**Thanks,
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Stripe

Customer service issue
Reported by GetHuman2457935
Mar 12th, 2019 - 5 mons ago
I have an issue with Stripe too
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Seen by 2 customers so far
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Timeline
GetHuman2457935 started working on this issue
Mar 12th 12:50am