Hello, *My name is Ella Okonkwo and I am writing to you in hope to get to the bottom of...

GetHuman-eokonkwo's customer service issue with Stripe from December 2018

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The issue in GetHuman-eokonkwo's own words
Hello, *My name is Ella Okonkwo and I am writing to you in hope to get to the bottom of this because I have messaged scouturelondon a few times to get my tracking number for this item that was shipped but no response. I don't know who to go to... They said I would get it shortly but it's been two days since then. Could you please help me? This is my first time shopping with Scouturelondon and I am having such a bad experience. I just want to be able to track this item, so I can make sure I'm available to get it..*** I feel I paid a quack company. I am just seeing reviews on it.
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Stripe

Customer service issue
Reported by GetHuman-eokonkwo
Dec 7th, 2018 - 6 mons ago
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Seen by 2 customers so far
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Items needed
Account holder name
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Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-eokonkwo started working on this issue
Dec 7th, 2018 5:25pm