Hi. I have an account with Shopify. Back in February someone logged into my account an...

GetHuman-k_hagend's customer service issue with Stripe from June 2018

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Help with my Stripe issue
Before contacting them, items GetHuman-k_hagend may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
GetHuman-k_hagend's next move: go to the Stripe help center.
Stripe doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-k_hagend will want to follow the link below to head to their help center. We will check on GetHuman-k_hagend later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-k_hagend's own words:
Hi. I have an account with Shopify. Back in February someone logged into my account and entered a fake account information and removed my information. Therefore they were able to obtain about $**** worth of funds from me. However after an FBI investigation they have come to the conclusion that The bank account never used was not a real number and the funds never went to that account or to Bank of America. Therefore they truly feel that the funds are in limbo somewhere. I need someone from straight to reach out to me and let me know where these funds went. If it’s fact I actually did go to Bank of America then I am going to need to see some sort of proof of that so we can get to the bottom of this matter.
I trust that Stripe will make this right and come up with a resolution that is fair.
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Stripe

Customer service issue
Reported by GetHuman-k_hagend
Jun 25th, 2018 - 2 mons ago
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GetHuman-k_hagend started working on this issue
Jun 25th 7:26pm