Straight Talk Customer Service Issues

Archive 24

The following are issues that customers reported to GetHuman about Straight Talk customer service, archive #24. It includes a selection of 20 issue(s) reported December 13, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I tried to contact someone using this number. I have already spoken with Straight Talk multiple times this week, including with several representatives, the manager, and a supervisor. We have been attempting to resolve an issue with my data. Even though I had a 45-day plan, my phone was not connecting to the casino, so I upgraded to a $70 plan on top of the existing one. However, the problem persists. It seems like my data is being controlled because the bars only appear when the casino checks my location and then disappear, making it impossible to play the game. I have been facing similar problems since I reactivated my service with the company five months ago, but this month has been particularly troublesome.
Reported by GetHuman6904948 on Monday, December 13, 2021 1:02 AM
I am having difficulty adding time to my Straight Talk landline phone. The process seems more complicated now, as it does not allow me to input my phone number for refilling. Despite having my password written down and using it for all transactions, it indicates it's incorrect. I have tried contacting Straight Talk previously but communication was challenging. My goal is to add three cards, but it appears to be an impossible task. Can someone assist me with this issue? Thank you.
Reported by GetHuman-lonshar on Monday, December 13, 2021 11:19 AM
I have been a loyal customer of Straight Talk for over a decade and have used my phone number for over 20 years. My phone was working fine on 12/10/21, but on 12/11/21, callers were getting a message that my number was not in service. I contacted Straight Talk, and although the customer service representative was nice, there were communication issues due to language barriers. After multiple attempts, my phone started working again, but I was given a new number with a different area code without my consent. I reached out to another representative who scheduled an escalation for me on 12/14/21 at 12:45 P.M. I am frustrated by this situation as I now have to inform all my contacts about the new number, which is time-consuming and inconvenient. Thank you for your attention. - Robert "Glenn" Dunn
Reported by GetHuman-gdunnump on Tuesday, December 14, 2021 4:05 PM
I have two inquiries. First, I have a Samsung Galaxy A01 cellphone utilizing a Straight Talk plan. I'm looking for a compatible battery pack charger. For the second inquiry, my Straight Talk home phone gives a dial tone when I answer calls, and I need help resolving this issue. If this is related to blocked calls, how can I unblock them specifically after answering the phone?
Reported by GetHuman6912712 on Tuesday, December 14, 2021 9:53 PM
I need assistance as my points were reduced for not activating a sim card, hindering me from affording my usual $55 plan. Amidst financial struggles due to Covid job loss, I am a stay-at-home mom homeschooling my daughter. With only enough for a $45 plan and unexpected medical costs from my daughter's sudden seizure, could some reserve points be released for this month's plan? Planning to resume the $55 auto fill in January, I've been a loyal customer for over a decade. Urgently requiring a phone for homeschooling and medical appointments, I implore for this temporary aid. Despite understanding the typical reserve points procedure, I humbly request a one-time exception due to my current predicament. My service is due soon, and any help is greatly appreciated. Thank you for considering my situation. - S
Reported by GetHuman6914956 on Wednesday, December 15, 2021 3:24 PM
I am currently trying to transfer my phone number to a new carrier after getting new service a week ago. I have contacted Straight Talk multiple times and have spent a total of 20-30 hours on hold over the past six days. Despite requesting to speak with a manager, I have either been placed on hold indefinitely or disconnected. I was advised on Monday to get a new SIM card, and after obtaining it, I was told to call back with the SIM card number for them to update my zip code. I have completed all the steps as instructed but keep encountering difficulties with Customer Service. As of today, I have been on hold for 4 hours with no resolution in sight. I am incredibly frustrated with this experience.
Reported by GetHuman6923861 on Friday, December 17, 2021 6:02 PM
I transferred my number to a new provider but was unaware that my phone was locked, even though I purchased it unlocked from Walmart. After contacting customer service, a request for unlocking my phone was submitted on 12/16 at 11:23 pm. Currently, my phone remains locked, which has been almost 72 hours since the request was made. I was offered a call by the unlocking team through chat, but since this is my only phone and I can't make or receive calls due to porting my number, I couldn't proceed. The ticket number for this issue is [redacted]. My phone serves as both my work and home phone, and it is crucial for me to have it unlocked as soon as possible.
Reported by GetHuman6925439 on Saturday, December 18, 2021 1:34 AM
My phone is experiencing slow performance with only 2 bars and sluggish internet speed. I am unable to stream music without wifi due to connectivity issues. Despite being informed that my phone does not support apn settings, I cannot change my apn or switch network providers. There are occasions when I cannot make or receive calls, texts, or use the internet. Interestingly, my wife, who is on the same plan with the same provider, has no problems. I attempted to upgrade my phone but was denied even after paying off my current lease as instructed. Despite multiple attempts to contact straight talk through chat, email, and phone calls, I have not received a resolution. I believe this to be a common problem with the Samsung Galaxy A50 phone, affecting several customers. I am simply seeking a solution or considering purchasing a new phone. This marks the 7th or 8th time I have reached out to straight talk regarding this ongoing issue.
Reported by GetHuman6925633 on Saturday, December 18, 2021 3:21 AM
I am frustrated with our recent phone issues. After purchasing a new phone, it didn't work with our sim card. Despite countless hours on the phone and multiple calls, we finally received a new sim card. Once installed, the phone could make calls but had no internet. After another lengthy call, the internet started working, but now it says the phone is not connected to a service, even though we prepaid. To make matters worse, my husband's phone, which was also prepaid, got shut off. I want a supervisor to contact me promptly to resolve this. We have been loyal customers for years and are extremely displeased.
Reported by GetHuman-crcbrc on Saturday, December 18, 2021 6:06 PM
I got an iPhone 7 for my daughter last Christmas through Straight Talk, but it was never activated, and the original SIM card is lost. She only used it on Wi-Fi until this year when I added her to my Verizon account. I turned on the service and got a new SIM card from Verizon, but the phone is locked. Straight Talk was unhelpful when I called; they couldn't find the phone in their system probably because it was never activated a year ago. However, they said it's locked by Straight Talk. The iPhone now shows it's on Verizon in settings, but they can't activate it until it's unlocked. I have the IMEI and serial numbers from the phone settings but couldn't find the SIM. Please, can someone help me with this issue?
Reported by GetHuman6931412 on Monday, December 20, 2021 1:40 AM
For the past three days, I have been unable to use my phone because StraightTalk informed me that my number was removed by MetroPCS. This problem started on Friday, December 17th at 7 am and has persisted throughout the weekend, continuing as of 1:23 PM EST on Monday, December 20th (78 hours and counting). This isn't the first time it happened; it was resolved quickly the last time. I am currently locked out of several accounts due to two-factor authentication, so it's crucial to get this matter resolved. StraightTalk mentioned they are waiting for MetroPCS to release the number back to them. Even though they claim the issue was escalated, there has been no resolution yet. They are asking me to wait another 24 hours to check for any changes. The frustration is beyond words. I am requesting to speak to someone in management and have this problem resolved promptly.
Reported by GetHuman6934059 on Monday, December 20, 2021 6:27 PM
I am currently residing in Rosarito, Mexico, which is situated 30 miles south of the border with San Diego. Unfortunately, my phone is not functioning properly. Despite having Wi-Fi access in the rental house, I cannot make calls or send texts. An error message stating, "Your phone's not registered on a network," keeps appearing. Last week, on 12-12-21, I experienced similar issues and used this platform to request Lucia's assistance in adding more minutes to my plan. I have doubts about whether the minutes were successfully added, especially as my services have now stopped working. As I am scheduled to return to Idaho this upcoming Friday, it is crucial that my phone is operational so I can communicate with others. Your prompt help in resolving this matter would be greatly appreciated.
Reported by GetHuman6944765 on Thursday, December 23, 2021 2:25 PM
I experienced extended wait times and multiple transfers to overseas representatives while seeking assistance with my phone issue from Straight Talk for the past two weeks. I am frustrated and considering legal action, planning to contact my attorney with the representatives' information. I am seeking a prompt response from the Miami headquarters within two hours. Please have a senior executive from the legal department call me at [redacted].
Reported by GetHuman6767750 on Friday, December 24, 2021 12:55 AM
I lost my Etisalat number a while back, and getting it back has been delayed due to my school commitments. This issue has caused a disruption as it's linked to my BVN. The number in question is [redacted]2. If it's possible to redirect messages from this number to another one, [redacted]7, it would greatly help alleviate the problem. Thank you in advance.
Reported by GetHuman6951457 on Sunday, December 26, 2021 6:29 AM
My phone number is [redacted]. I have been on hold with representatives for 2 hours. I have points that should cover my service plan, but I am struggling to access this through the automated system. The last 2 representatives I spoke with, each for an hour, ended the call abruptly. One even disconnected my phone service. I'm using a friend's number, area code [redacted], for you to reach me.
Reported by GetHuman6956642 on Monday, December 27, 2021 9:42 PM
I recently applied for the emergency cell phone service and was looking to buy a phone. Straight Talk approved me last night, but upon checking the status now, it shows that I've been rejected. I'm confused by this sudden change and would appreciate any assistance you can provide. Can you help me understand why my application was rejected? Thank you for your help.
Reported by GetHuman-raineora on Wednesday, December 29, 2021 7:51 PM
I purchased a phone from Wal-Mart at the beginning of December. After setting up the phone through the automated service, everything seemed fine initially. The phone worked around the house for the first couple of days without any issues. However, when I left the house and tried making a call in Waterloo, IL, it showed "no mobile network registered" and only allowed emergency calls. After restarting the phone, it kept restarting by itself repeatedly. Even after managing to make calls, the restarting problem persisted. Upon returning the phone to Wal-Mart without the box, I was directed to contact Straight Talk. They sent a label for me to return the phone. In the meantime, I switched my service to a cheap replacement phone. After weeks, I received a supposedly different phone and set it up, but the same issues as the previous phone appeared. I spent three days on the phone with Straight Talk trying to troubleshoot, but the problem persisted. After recording 15 minutes and 46 seconds of the phone continuously restarting, Straight Talk advised going back to Wal-Mart, who then directed me back to Straight Talk. I simply want a working phone that I paid for, as I have no issues with the cheap $26 phone, indicating the problem is likely specific to the original phone.
Reported by GetHuman-mbiebs on Sunday, January 2, 2022 5:56 PM
My son's phone is linked to my account. On December 2, [redacted], he bought two $50 plans, one for December and one for later. Yesterday, I noticed that there was a $50 plan in my reserve, but his phone was inactive. Today, the $50 plan disappeared from my reserve, yet his phone remains inactive. I have contacted Straight Talk multiple times today and have been disconnected at least 7 times. Currently, I am waiting for another callback. My son used his own money to purchase phone time at our local Walmart. This situation is completely unacceptable. Straight Talk claims that there is no card in the reserve, but I am aware of that and that's why I am reaching out for assistance. Your help would be greatly appreciated.
Reported by GetHuman6983525 on Tuesday, January 4, 2022 1:07 AM
I upgraded my plan for $45 within two weeks of paying for the original plan. On December 14th, I paid $50 for the upgrade, and my phone should not have been shut off as that was the cut-off date for my original plan. I have only been using the new plan for two weeks, and now my phone is shut off. I am not satisfied with this situation. I have spent hundreds on my phone, and now with two different plans, I am being cut off midway through using them.
Reported by GetHuman-rileehub on Thursday, January 6, 2022 11:24 AM
Hello, I have been a Straight Talk customer for several years, and my auto refill was due on 01/08/[redacted]. I reached out to customer service on January 5 to request the pin and account numbers for ([redacted]) and ([redacted]), informing them of my switch to a different provider. Despite switching on January 7, I have been without service for over 2 days because Straight Talk cancelled the process with the new provider. I kindly request for my issue to be transferred to the new provider promptly. Thank you.
Reported by GetHuman7004249 on Sunday, January 9, 2022 5:11 AM

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