Straight Talk Customer Service Issues

Archive 19

The following are issues that customers reported to GetHuman about Straight Talk customer service, archive #19. It includes a selection of 20 issue(s) reported December 13, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Recently, I received a new debit card after experiencing fraud. Unfortunately, I forgot to update my service plan with the new card information. Consequently, my service is now unavailable. I am currently in Covington, GA, but my belongings, including my Straight Talk number, are in Macon, GA. I have a new Wells Fargo Debit Card and would like to renew my service plan on this platform. However, I need reassurance that it is secure to provide my card details. Thank you.
Reported by GetHuman5550200 on Sunday, December 13, 2020 10:09 PM
Dear customer service, I recently received a survey from you, but I use a traditional house phone service with no texting capabilities. Despite this, I am satisfied with my Cricket cell phone and the service it provides. My main concern now is understanding the account you will use for my payments. Contacting your support has been challenging, but I urgently need clarity on this matter so I can plan accordingly. I appreciate your prompt assistance in this. Thank you, Katherine Busch
Reported by GetHuman5553303 on Monday, December 14, 2020 8:12 PM
Three months ago, I experienced a double billing issue. Last month, when I tried to activate the month I was already promised, I was short by 5 days on my bill and was double billed again. I am frustrated that the problem from three months ago was not resolved properly. I shouldn't have to purchase another month just to speak to customer service.
Reported by GetHuman5554775 on Tuesday, December 15, 2020 7:00 AM
I recently received a phone on 12/2/20, activated it the next day, and encountered a screen freeze after using it for less than 2 hours. Despite following instructions from the company and seeking help at Wal-Mart, the issue persisted. A lengthy conversation with a representative confirmed the phone was defective, prompting me to return it for a replacement. The defective phone was shipped back on 12/7/20, received by the company on 12/9/20, and the replacement arrived on 12/11/20. I kindly request to stop the service for the phone with the number [redacted] to resolve this matter. Once the replacement phone is activated, it will use my current Verizon number. Thank you, Jane Ferjet.
Reported by GetHuman-jferjet on Wednesday, December 16, 2020 1:11 AM
My phone has lost service, displaying "No Service" because it claims my SIM has been disconnected. I've attempted various troubleshooting steps, but nothing has resolved the issue. The only active feature on my phone is the mobile data spender. Additionally, my server shows numerous blank spaces. I'm seeking assistance in addressing this matter. I can be reached at [redacted]. My name is Latosha. The code to access the account is either [redacted] or [redacted]. My service is active until Dec 28, [redacted]. Despite being told my phone isn't compatible with the ozone, this was previously resolved by using another SIM card. I would greatly appreciate any help you can provide. Thank you.
Reported by GetHuman5568513 on Saturday, December 19, 2020 8:33 AM
I have a $45.00 plan with 25GB, but my phone shows I've used 15.62GB out of 16GB. I'm confused since I should have 25GB. In addition, there is a "no SIM card detected" message, which usually goes away when I restart my phone, but this time my phone has been out of service for 2 days. Any ideas on what could be causing these issues?
Reported by GetHuman5572144 on Sunday, December 20, 2020 9:18 PM
I've been a Straight Talk customer for over seven years and I pay $60 a month for what feels like the slowest service ever. It takes 5 minutes just to load a screen most of the time, and lately, it won't load any screen at all. I feel like I'm just throwing my money away. I don't have many apps, so that's not the issue, and it's not the tower causing the problem. I'm incredibly frustrated with how slow the service is. If it doesn't improve this week, I'm switching to a different provider.
Reported by GetHuman5581914 on Wednesday, December 23, 2020 11:16 PM
My boyfriend's cellphone, Jimmy T., an Alcatel A405DL ([redacted]), is experiencing the same issues as mine. We both have active Straight Talk plans until January 4th. It seems like we can't connect to the network to make or receive calls or texts. My cellphone, Kristie H., is also acting up; it's a Samsung Galaxy S111DL ([redacted]) with a plan that's good until next month. Your assistance in fixing our phones would be greatly appreciated.
Reported by GetHuman5586226 on Saturday, December 26, 2020 7:28 AM
When I signed up for TV and internet service, the representative mentioned I could have 5 favorite channels included in the plan. However, today I discovered that channels like CNN and Fox require additional subscription fees. I find this situation frustrating and would like to address it. Moreover, the long wait times to speak to someone over the phone are unacceptable. Recently, Spectrum Cable has offered me a great deal on their Triple Bundle plan. I would appreciate it if you could reach out to me promptly so we can discuss this matter further. Thank you.
Reported by GetHuman5587457 on Saturday, December 26, 2020 7:29 PM
I have been waiting for over a week now for my phone number transfer from AT&T to Straight Talk. I am experiencing issues with getting the transfer completed. Every time I contact customer support, my call ends abruptly. My ticket number is [redacted], and the phone number I want to transfer is [redacted]. I am unsure why this is taking so long. Any assistance would be greatly appreciated.
Reported by GetHuman5592822 on Monday, December 28, 2020 8:10 PM
I recently purchased a Straight Talk Galaxy A51 to replace my Total Wireless iPhone 6. In the process of setting up my new phone before switching my number over, I encountered an issue. After I stepped away momentarily, I returned to find my phone locked. Despite entering the code I had set and written down, it was deemed incorrect, leaving me locked out without an internet connection. Samsung informed me that only Straight Talk technicians could override the code to grant me access for setting a new one. I appreciate any assistance with this matter.
Reported by GetHuman5593893 on Tuesday, December 29, 2020 1:47 AM
I recently purchased a new phone, but it seems incompatible with the q link free minutes service. I'm experiencing issues with my S9 and the Note 10 Pro phone I bought online isn't functioning properly either. I suspect it's because the SIM card keeps switching between slots randomly. My grandson, who sells cell phones, mentioned that the Note 10+ I received might not be genuine and could be a refurbished Android device. I'm in need of assistance to transfer my service back to my S9 from the Note 10+. Thank you, Michael Flynn.
Reported by GetHuman-mflynnca on Tuesday, December 29, 2020 5:37 AM
I have experienced issues with my old Samsung S9 and recently purchased a fake Note 10 PRO that is incompatible with Q Link Wireless and Straight Talk. I am considering activating it on my Motorola phone, which I believe was previously on Verizon before switching to Straight Talk a few years back. If activating it on the Motorola is not advisable, I will attempt to use my S9 again. I will need assistance transferring the service to one of my other phones. Thank you. - Mike Flynn
Reported by GetHuman-mflynnca on Tuesday, December 29, 2020 10:55 AM
My father started the service process with you on Sat, Dec 26th. I chatted with an agent who mentioned it would take 1-2 hours after providing all the information. However, when I received a call, I was unable to answer as I was going through airport security. When I tried to call back, there was an outage which persisted through the weekend. I contacted on Sunday and Monday, but the automated system still mentioned the outage. I have his account number and PIN for AT&T and the new SIM card from the Straight Talk kit he purchased. I would appreciate if someone could review the progress so we can activate his service.
Reported by GetHuman-itgrowls on Tuesday, December 29, 2020 3:38 PM
I recently contacted your customer service to update my credit card information for payments starting in December [redacted] due to my previous card being stolen. Despite providing the new details to two representatives, there seems to have been an issue as my phone service was abruptly cut off on December 27, [redacted]. After a frustrating 15-minute call, I was unable to resolve the problem as the representative couldn't credit my account or provide further assistance. I am currently on hold with customer service for 18 minutes seeking clarification and resolution. The delay and lack of progress are extremely disappointing. I urge you to promptly credit my account or risk losing me as a customer. Unfortunately, the waiting time has now reached 24 minutes with no end in sight. This level of customer service is unacceptable. Thank you. -JB
Reported by GetHuman5318018 on Wednesday, December 30, 2020 7:49 PM
Yesterday, I requested a new phone number due to issues transferring my original number back onto my device. Despite multiple interactions with customer service, a new number was assigned but never made its way to my phone. Even now, I am unable to make calls as Verizon cannot verify my phone number. During my last conversation with an agent, I was advised to use a computer instead of the phone for further support. I am Geneva P. C., using Sim # [redacted][redacted] with an iPhone 5 SE, and have been a loyal Straight Talk customer for nearly 2 years. After Spectrum offered me mobile service alongside my internet and TV, they attempted to transfer my original number ([redacted]) back to my phone but faced issues. Despite their efforts, the number was never successfully transferred. After spending most of the day troubleshooting, a new number was assigned, but unfortunately, it has not been activated on my phone as promised by the service representative. As an 80-year-old individual with health concerns, having a functional phone is crucial. I seek assistance to resolve this matter promptly.
Reported by GetHuman-gpcrawfd on Friday, January 1, 2021 3:13 PM
I topped up my girlfriend's Straight Talk account by dialing [redacted] from my phone. I entered her number during the call, and the transaction went through smoothly. However, even though my card was charged before the call ended, her phone is still not working. Currently, the transaction on my card is marked as posted, but her account now shows a "transaction pending" status, preventing the service from being re-established.
Reported by GetHuman-genehewe on Sunday, January 3, 2021 9:01 AM
On December 15th, Straight Talk initiated the transfer of my home phone line from CenturyLink. They indicated the port was completed by December 27th or 28th, but CenturyLink only finalized the port on January 5th. I ordered the Straight Talk Home Base and $15 service plan during a chat session. Although I received the base and my account shows a service renewal date of January 28th, the signal icon and network bars on the base are not lighting up. After multiple hours on the phone with different Straight Talk departments, they sent me a replacement base, but the issue persists. One representative mentioned the port was not activated manually, leading to further delays. They are now sending me a new SIM card. If this does not work, I may need to seek another company to port my number. It's frustrating that I might have to return the base for a refund within a few days. I hope to find a resolution soon. Thank you. - D.
Reported by GetHuman5638432 on Saturday, January 9, 2021 7:26 PM
I am having trouble activating my wife's new phone and received poor customer service. I purchased a new SIM card kit with expedited overnight shipping on January 13, [redacted]. Order #[redacted]4 totaling $56.19. Despite three days passing, I still have not received any tracking information. I have tried to chat and call for help but have had no success. Despite recommending Straight Talk to others, we are considering leaving due to this lack of service.
Reported by GetHuman5662212 on Saturday, January 16, 2021 5:55 PM
I contacted customer support to activate my Samsung Galaxy A10e. After following all the instructions from the representative, I was unable to make calls or text. Despite being told a rep would call me at 11:15, no one reached out, causing me distress due to my anxiety disorder. As I live alone and have no other phone access, I might need to reactivate my old phone. My number is [redacted], and I can provide the old IMEI and SIM numbers if necessary. For assistance, I've asked my son, Casey B., to contact Straight Talk on my behalf. Please acknowledge this message to confirm the activation failure and my lack of phone service. You can reach me at [redacted] Thank you, Sharon B. (PIN [redacted])
Reported by GetHuman-spburns on Sunday, February 7, 2021 5:39 PM

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