Straight Talk Customer Service Issues

On April 18, [redacted], I contacted customer service to add more time to my hotspot. The representative I spoke with seemed to misunderstand my request for laptop usage instead of a phone. Despite my explanation, she appeared rude and insisted the service was not for laptops. After persisting, I provided the card number, and the service was activated on my laptop. I suggest educating operators on being more understanding when customers might not articulate their needs accurately. I hope for a smoother experience on my next call next month.

I recently placed an order for a phone on the ST website. Upon completing the payment for the service and lease, an error occurred, leading me back to the homepage with a message to contact customer service. Despite the payment being processed and reflected in my bank account, there is no trace of the purchase on the ST website or the smart pay platform. Smart pay has stored my debit card details, phone number, and email, confirming my approval for the phone delivery before May 12, [redacted]. This situation has left me uncertain about the status of my order. If the order cannot be located, I should be refunded $[redacted].16 by either ST or smart pay. Thank you.

My name is Barbara H., and I purchased a Straight Talk $55 unlimited plan with a Samsung Galaxy J2 phone from Walmart in May [redacted]. I need a working hotspot as soon as possible due to the current circumstances. After two weeks, my hotspot stopped working, and despite trying to get help four times to resolve the issue and upgrade my plan, I have faced disappointments. I switched to the $45 plan by mistake and still haven't been able to use it. Please provide assistance as soon as possible. Thank you. Email: [redacted] Alternate phone: [redacted]

On June 8th, I attempted to activate my phone and received a message stating it was no longer supported. I was offered $40 towards a new phone. After contacting an agent at an [redacted] number, I requested the $30 plan. Despite being told my phone was active, I am unable to make calls or use the internet. I require assistance to either resolve the issue with my current phone or obtain a refund.

My wife and I have been using Straight Talk services for many years. Recently, my wife experienced an issue with her phone that prevented her from making or receiving calls. Despite speaking with three representatives over two days, we were ultimately advised to get a new SIM card. Even after receiving the new SIM card, we encountered difficulties activating it, requiring the assistance of five different representatives. Unfortunately, her phone still remains unusable. We are frustrated by the lack of training among Straight Talk representatives and the unfulfilled promises of being escalated to a higher level of support or receiving follow-up calls. This ongoing problem has left us disappointed and considering canceling both of our Straight Talk services unless the issue is resolved promptly and we are compensated for the days without phone service.

I urgently need assistance. My son had a boating accident at the beach, resulting in a broken foot and stitches. Unfortunately, I am unable to communicate with him, and it is crucial that I get my new Samsung Galaxy A1, model SM-S111DL(GP), connected to the new phone with an unlimited package I bought from Walmart. My phone number is [redacted]. However, I have been facing issues trying to set it up online. I would appreciate your help in transferring my service and activating the new phone. Additionally, I request a credit for the month I had paid for on auto-refill, as well as the $55 card I purchased in an attempt to switch phones, which ultimately failed due to a misunderstanding about the SIM card. The SIM number I wish to set up is [redacted][redacted], and the IMEI is [redacted][redacted]. It's been three days without a working phone, and considering the emergency with my son, I desperately need your assistance. Thank you for your prompt help.

I recently purchased a Samsung J3 Orbit and a $35 service card online. The phone arrived today, but the service card was missing from the package. Upon trying to activate the phone online, it prompted me for the card number. I contacted customer support via chat and spoke with Milly, who stated there was no record of my service card purchase. I can confirm that I bought the Samsung J3 Orbit for $19.99 along with the $35 service card, totaling $59.21 paid with my debit card. I also purchased a separate phone for my sister-in-law. My name is John V., and I simply want the service card I paid for. I am willing to provide a copy of my bank statement from the date of purchase if needed. I urgently need my phone activated as I am currently without service. Thank you.

My phone was accidentally damaged weeks ago while using a ride-on lawnmower. I have requested a replacement SIM card three times to keep my business number, but I never received any communication or the cards from your company. Consequently, I had to get a temporary pay-as-you-go SIM with the number [redacted]2, resulting in extra expenses alongside your contract fees. Despite the ongoing issues, I am disappointed by the lack of response from you except for billing. I also have a major concern as the old phone's greeting message is still active, giving a negative impression to my clients and friends. This has severely impacted my business reputation. If this matter is not resolved promptly, I may have to switch to another provider like O2. My current contract is set to end in August. To connect with me, you can reach me at my new pay-as-you-go number, [redacted]2. It's crucial to address these issues promptly. Thank you, David Carnell Original Number: [redacted]9

I'm having trouble transferring my current SIM card to a new device gifted to me due to my malfunctioning screen. After trying to switch it back to the original phone, my SIM is now inactive, leaving me unable to operate my device. I require help reactivating my SIM and unlocking it to use with multiple devices. This way, if my current device stops working or is lost, I can easily switch the SIM card to another device and access all necessary functions.

I had a phone with my current number in service. I recently got a new phone and SIM. I called three days ago to transfer my service to the new device. I've called twice for updates, but the reps say it's linked to a different service I've never had.

I purchased a $55 phone card with a mobile hotspot three days ago. Yesterday, when I attempted to use my hotspot, it prompted me to subscribe, even though it was working fine a few hours earlier. I contacted Straight Talk, and the representative resolved the issue or so I thought. However, when I tried to use my hotspot again at home, it displayed a message saying the mobile number was not found. After restarting my phone, I encountered the same issue asking me to subscribe. If I am not receiving the services I paid for, I request a $10 credit on my next bill or a refund. I am frustrated with this situation and demand that my mobile hotspot be fixed promptly. I believe some extra hotspot time or a complimentary month would be appropriate due to this inconvenience. I expect to be able to utilize the services I paid for without constant issues. If this matter is not addressed satisfactorily, I will consider switching to a different phone provider as this recurring problem is unacceptable and no longer worth enduring.

I am experiencing an issue with my phone service. I have been a long-time customer and recently got a new phone from Walmart, keeping my same number. After making an activation call and providing all necessary information, my phone started, but I am unable to make calls without being transferred to a new operator and being told I am roaming. I have had direct deposit, and my information was confirmed. I need my service restored along with my contact numbers. My name is L. H., and my number is [redacted]. Please resolve this issue promptly as you have all the required details. It should be a simple process to fix this for a loyal customer like me without having to spend hours on the phone. Thank you.

I had two issues recently. First, I purchased a data plan but encountered issues when trying to switch my number to [redacted]. Despite speaking with a support agent who advised me to wait, my phone still displays an invalid SIM message. Additionally, my previous Straight Talk phone had malfunctioned a few weeks earlier and I had to transfer the surviving SIM card with number [redacted] to another one-month-old device. This transfer didn't resolve the issue, and I urgently need a working phone. The situation is frustrating as I'm considering pursuing damages for these experiences. It's worrisome as there was a fire incident with my bed, potentially endangering my kids who frequently use my devices to watch YouTube videos.

I accidentally left my new Samsung phone at an ATM today, and unfortunately, it was not turned in. I purchased the phone at Walmart in early July along with a $45 card, which I renewed for August for $45 plus tax earlier in the morning before losing it. The phone number is [redacted], under the name Daniel Wayne Farris, linked to 3 Rivers Credit Union in Richmond, Indiana. The phone contains personal information, including our email address. Please cancel the phone as it has my card details stored, which could be misused. I'm a senior on a fixed income, so I'd appreciate preventing any unauthorized charges. Thank you for your assistance, Daniel F. Our email is [redacted], and my partner is Wendy.

I recently acquired a new phone and experienced issues while trying to remove my information from the old one before passing it on to a family member. Despite numerous attempts to clear the phone, it continued to receive copies of my emails without ringing, merely duplicating data. My current phone is functioning, although it occasionally drops calls. We have made several unsuccessful calls to assign the family member's number to the other phone. This second phone is now frozen on a news page and won't power off. I have a direct debit set up for my account with Straight Talk, a service I have used for a long period. I am requesting assistance to get the other phone operational for the family member and transfer ownership. Currently, I have three phones with Straight Talk and need guidance. I would appreciate a phone call outlining the necessary steps to resolve these issues.

I recently received an email from Straight Talk Wireless on 8/23/[redacted] regarding the need to replace my Home Phone Base Station. The email provided two options: a new one for $49.95 with a $25 online discount, and a reconditioned device for $19.99. However, when I tried to purchase, both options showed as out of stock. Despite contacting the call center multiple times, I was not able to take advantage of the online discount. Today, the new units are available but without the discount, and the reconditioned units remain out of stock. I am concerned about missing out on the discount offer and wondering if there is a solution to this issue. Thank you.

I bought an Unlimited talk and text with 2GB data card at Quick Trip on 08/02/20 for $25. When I got home, I called TracFone to add the minutes. The agent informed me that it was a Straight Talk phone and needed to be added that way. After a brief pause, she advised, "turn your phone off and back on." Following her instructions, she then said, "okay, now make a call," which was successful. She then instructed me to send a text and use the browser, both of which also worked. However, two days later, my phone is off and has no service.

I am unable to access my email due to password issues. After being advised to contact customer service at [redacted], I called and was informed they couldn't understand my information when provided from my Straight Talk phone. My phone number is [redacted]. Google has my email all messed up, displaying a message stating I have read all my emails without showing them. Texting would be more effective for me as I may miss your response. I believe there is a problem with my phone signal as my current password is not accepted for voicemail access. I have not damaged my phone in any way. To proceed, I am prompted to provide an email address, which I won't see. Thank you for your assistance, and I am looking forward to a text message response for password reset.

I have been a Straight Talk customer for a while, so when I needed a new phone, I turned to them. I ordered a phone and applied for Smart Pay. Despite being approved for $[redacted], I didn't receive a tracking number within the expected three days. After contacting customer service, they advised me to wait until Monday if no tracking number arrived by Saturday. Today, when I called again, I was directed to Smart Pay. They confirmed my approval but mentioned the absence of a tracking number. Despite being informed that it should only take three days, a week has passed, and I'm being asked to reapply. If I'm required to cancel and restart the process, I might consider switching to a company that offers superior customer service. I am very disappointed. - Jerald B.

I am seeking assistance with reactivating my husband's Straight Talk phone. He left it unused for a few months while working away, and upon returning home, it displayed "no service" on his iPhone. Despite contacting customer service three times and speaking with two representatives, we are struggling to keep the phone active and maintain minutes on it. I provided the IMEI number and a $30 card for activation, but after they claimed it was successfully activated, the phone still isn't working. They mentioned transferring the number to a new phone, but did not confirm it through a test call. Although they used the $35 card, the phone remains inactive, causing frustration. I hope someone can assist as I prefer to stay with Straight Talk due to past positive experiences.