On ******* I called in to add more time on my hotspot, I got a young lady on the line...

GetHuman4682651's customer service issue with Straight Talk from April 2020

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The issue in GetHuman4682651's own words
On ******* I called in to add more time on my hotspot, I got a young lady on the line, she asked for a phone * and I said I just needed to put time on my laptop. She got very rude saying I could not do this as you did not do laptop. I told her I have been using one of your cards since January, still she argued with me. Again I told I had a card for data for internet connection, at that point she became even more rude saying the company did not Do laptops. When I kept saying that I had used your service for months, so I told her I have the card and gave her the * and it was put in. After the call the service came up on the laptop. You might have a note sent to your operators the sometimes customers do not always use the right words for the service they need. *I hope you can help I was very upset but I will hope the my next call ( In the next month goes better)

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Straight Talk

Customer service issue
Reported by GetHuman4682651
Apr 20th, 2020 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 5108 others
0 customers following this

Timeline

GetHuman4682651 started working on this issue
Apr 20th 5:03pm
GetHuman4682651 indicated the issue is not fixed yet.
Apr 21st 4:03pm
GetHuman4682651 indicated the issue is not fixed yet.
Apr 22nd 3:54am

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