I have had my same cell phone number for over ** years. I originally got it with ATT, transferred to Verizon, and finally (currently) on prepaid. I've gone through the steps each time to have the number released, and all that good stuff. I had to escape a DV situation, broken phone inclusive. While in the dv shelter, I attempted moving my sim card to another phone or two* one was donated and ended up being still connected to an unknown cloud account, the other wouldn't work bc it was a 'straight talk' phone, which was apparently incompatible with my TracFone*safelink service. My options (as per the nearly countless folks and finally manager I talked to at TracFone were to either: (a) attempt to use the incompatible (I had received a new 'transferring' sim card, and then another) phone, with a different *, and with which they could not guarantee their service working, or (b) if keeping my * was THE most important to me (even above having a working phone), then they would just keep my phone service active on the old (broken: I could feel it vibrate, etc. but couldn't see the screen to take calls, etc.) phone, until I was able to get a new phone. I was told that ***% the only thing I had to do was pull the sim card out of the old and place into the new, if I got the same 'kind' of phone. Otherwise (& this part not a big deal) I may have to wait a day or two for a new sim card to come, call them and transfer my service**, etc. to the new phone. *I chose 'b.' I receive some free minutes through the gov't phone every month, and understood that they would be 'ticking away.' Again, no big deal considering. I emphasized that I did not know when I would be able to get a new phone* that my priority atm was getting safe*finding a new place for my * kids and myself. I told this csr that it may be November b* I get a new phone* when I knew funds would likely come in part. All good. He assured me that all was fine, and to just try moving the sim card when I got a new phone, and if that didn't work, to call and they'd send me a sim. I was to do my best to try to purchase a phone that was compatible with TracFone (ie was unlocked, but would work on Verizon towers).*I did as I was told. Purchased a still expensive, but used phone yesterday. Popped the sim card in, and attempted to set up. Being an iPhone, and that I have verification set up (necessary for dv survivors and anyone imho), apple texted my *, the * that should have now been on the new phone. I called Apple, and they said it should actually just recognize the sim***device as one, and 'accept' it. Apple helped me discover that the number on this sim is actually no longer my *. Not my original *** year one, anyway. *Upon calling TracFone (multiple, people and supposed managers, and then also supposedly forwarded to their 'corporate'), I have been told that my number was deactivated on *****. For gawd knows what reason. They have informed that it is irretrievable* that they even contacted Verizon. They are saying this number no longer exists, and I have to accept this new *. They said that they are in control of deleting this number, but not in retrieving, and that there is no one above them* ie no one that CAN retrieve it... no govt agency in charge of numbers, nothing, no one, nada. I tried calling my 'old *... (aka MY number), and I get a recording saying this * is not in service. I am beyond livid and this is NOT anything that I need nor can deal with right now. It is the only method my children can find me, and I have no way of giving them another number. I won't say that they are kidnapped, but nearly... and I cannot contact them. They absolutely have to be able to reach me at any point, and the last time I saw them - I confirmed to them that they would be able to on this *, as soon as I left the dv place. Because of ongoing (serious) safety issues, through the years I have painstakingly set up account by account to be only verified by and*or through my phone *. Apple is just the beginning, and they can retrieve nothing of mine, w*o my *. I simply do not have the time nor energy nor fortitude for this. I did my part. I confirmed, validated, went without, etc. on my end. The issues I have had with TracFone*safelink (before this) are absolutely NOT issues that any normal everyday person should have to deal with, in normal everyday circumstances. But now THIS?!? I HAVE to find a solution somehow, somewhere. SOMEONE HAS to be able to get me my phone *. If I have to transfer phone service to another company or something, and deal with the rest later, I will - if that is how I get my * 'back.' Maybe they are just not telling me this. I don't know. Whatever the case, and however the steps, could you PLEASE, please tell me what they are? And as soon as you possibly can? Before my * really is 'out there' for someone else to scoop up? There has to be SOMEONE that knows... right?! Please?
GetHuman3959724 did not yet indicate what Straight Talk should do to make this right.