My monthly service card started with no phone and they said there's nothing they can do...

GetHuman-fcdwnasu's customer service issue with Straight Talk from November 2019

Help with my Straight Talk issue
The issue in GetHuman-fcdwnasu's own words
Activate a new phone ... My monthly service card started with no phone and they said there's nothing they can do this is not fair it wasn't my fault it was a big confusion it was hard to understand English from the representative I didn't know that they wouldn't stop my service because the outcome was the phone I was not compatible. there must be something that could be done I had to use Simple Mobile because I had to use a certain phone please help me resolve this issue.
They kept my service pin running with no phone attached they tested the phone I didn't even work or work
I would like some sort of refund for my service card or perhaps apply it to my SIMPLE Mobile
I've been a customer for Straight Talk for over * years closer to * I couldn't pay my phone bill for a month or two and how to start a new account
Contacted customer support and basically said there's nothing they can do it's really frustrating because there was a communication breakdown
How GetHuman-fcdwnasu fixed the problem

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Straight Talk

Service card
Customer service issue
Reported by GetHuman-fcdwnasu
Nov 18th, 2019 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 11351 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman-fcdwnasu started working on this issue
Nov 18th, 2019 6:22am
GetHuman-fcdwnasu confirmed the issue is fixed. Hooray!
Nov 18th, 2019 6:23am
GetHuman-fcdwnasu indicated the issue is not fixed yet.
Nov 18th, 2019 6:25am
GetHuman-fcdwnasu confirmed the issue is fixed. Hooray!
Nov 18th, 2019 6:31am