I purchased a phone with a warranty , I came in due to issues with my pho was instructe...

GetHuman3802531's customer service issue with Straight Talk from October 2019

Help with my Straight Talk issue
First: share to improve GetHuman3802531's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3802531's own words
I purchased a phone with a warranty , I came in due to issues with my pho was instructed by Walmart, all my info would be stored in their system. When I came in to replace the phone with the warranty I purchased for this reason, they then explained Straight talk is a third party, and they could not help me there, I called the Number given to me, and they explained I needed the original receipt. I do not have it due to they Walmart said all the info would be in their computer. They can not print a receipt of the original purchase either. I know your customer service shows purchased the warranty, but they will not replace the phone. I myself being in retail, and management feel the miscommunication between your company and Walmart is very misleading, and unfair. I put the extra money toward my purchase to protect my purchase, and I am unable to get another phone. Can I get some help with this problem

GetHuman3802531 did not yet indicate what Straight Talk should do to make this right.

How GetHuman3802531 fixed the problem

We are waiting for GetHuman3802531 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Straight Talk's attention and get better help faster. Tap below to get started.
Having Straight Talk issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Straight Talk

Customer service issue
Reported by GetHuman3802531
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 13144 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman3802531 started working on this issue
Oct 21st, 2019 1:19pm
GetHuman3802531 indicated the issue is not fixed yet.
Oct 23rd, 2019 7:47pm
GetHuman3802531 indicated the issue is not fixed yet.
Oct 23rd, 2019 7:48pm
GetHuman3802531 indicated the issue is not fixed yet.
Oct 31st, 2019 1:42am
GetHuman3802531 indicated the issue is not fixed yet.
Nov 2nd, 2019 3:57pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers