Straight Talk Customer Service Issues

I have been struggling with getting my phone fixed over the phone, and there have been issues every step of the way. I bought a SIM card kit with the phone, but now I am being told I have to pay for another SIM card. I have spent a lot of money already. Despite attempting a $10 refill, it keeps saying there's a problem with my service. My attempts to reach customer service send me to TracFone. The signal strength is showing as -[redacted], and I can't use the internet. This has been going on for three days, and now I am being asked to pay even more. I believe there should be a financial resolution to this situation since it's been a costly and frustrating experience for me.

I've been using phone service through Straight Talk. On 07/04/[redacted], I purchased a refill card, but when I tried to enter the numbers, it kept saying it was not valid. After contacting Straight Talk, they claimed Walmart didn't swipe the card correctly and required a receipt for verification. Eventually, they provided me with a confirmation number to regain service on 09/04/[redacted]. However, when I called, they mentioned an error and cut off my service. Now, I had to buy a new unlimited card, spending an extra $55. I rely on SSI and can't afford these unexpected expenses.

I am facing issues with my Straight Talk service on my Samsung phone. Recently, I've been experiencing a lack of service at home, and my phone has been disconnecting calls automatically. The situation escalated when a power outage occurred, and I couldn't reach my power company due to no mobile service in the area, which seems strange as my neighbor, who uses AT&T, had service. In case of an emergency, being unable to call [redacted] is concerning. I would appreciate any insight on what might be causing these problems. Thank you.

Hello, I recently switched from Verizon to Straight Talk. I activated my new phone yesterday and requested to keep my phone number. After completing the process, it mentioned that a request was sent to Verizon for the transfer, stating it could take a few hours to a couple of days. I have not received an email confirmation yet. Unfortunately, I am unable to use my Verizon phone as the screen is not working, prompting my switch to Straight Talk. I just wanted to confirm if the request has been successfully sent and if I now just need to wait for the number transfer to be completed. Thank you.

Last Sunday, my phone stopped working, so we attempted to switch my number to a different device. Unfortunately, the new phone wouldn't accept the SIM card due to its age. We then purchased a flip phone from Walmart and requested the number transfer. We were under the impression that the transfer was successful, but I recently discovered that I was assigned a new number instead of retaining my old one. To address this issue, I called this morning to speak with a representative. When trying to reach a human operator, I accidentally selected the option for a new number resulting in the phone indicating a few minutes wait with a new number being assigned. After waiting over 2 hours, my phone remains inactive with no number assigned. I urgently require assistance to resolve this matter and revert to my original number, [redacted]. The MEID number for the device is [redacted][redacted]. Your help in reinstating my original number would be greatly appreciated as this issue has persisted for a week now.

Hello, I recently decided to switch to a pay-as-you-go phone plan instead of a contract. My parents have been using Straight Talk for about a year and are satisfied with it. I bought a phone from Walmart on Monday night and also got a $45 prepaid card. I activated both that evening, which was easy. The next day, I tried to set up autopay but misunderstood and accidentally paid an extra $49 immediately. I called customer service about 30 minutes ago to try to get a refund or credit for next month. The representative was polite but unable to help. Even though I made the mistake, $45 is a significant amount for me. I hope to matter as a customer, despite being just one of many. Thank you, Calvin S.

My Samsung S8 is not receiving emergency alerts even though the settings are on. I haven't received any alerts, including a recent severe alert in my area. I can make and receive calls, but the alerts aren't coming through. I've checked all the settings, and everything is turned on. Even after a recent alert in my area, I didn't receive anything. I purchased the phone at Walmart with StraightTalk service, and they haven't been able to help. I provided my phone number, and we tried restarting the phone, checking the settings, and turning alerts on and off, but nothing worked. The emergency alert system should be working, and it's frustrating that it's not. Thanks for your help.

I have been a Straight Talk customer for a while but never added my Samsung Galaxy S5 to my account. It's not functioning, so I decided to use an old phone from my Virgin Mobile account temporarily. I inserted the SIM card from my Samsung into the Virgin Mobile phone to activate it but encountered an error message stating the SIM card cannot be used. I need assistance in restarting the activation process.

A few months ago, approximately five months back, I exceeded my supposed unlimited hotspot data by 60 GB. Despite understanding the limit, the concept of truly unlimited data is misleading. I ended up paying twice in one month and then an additional third time, totaling $[redacted]. I am a loyal customer who has paid for the $55 unlimited plan for over a year. If I do not receive a refund for one of those payments, I will publicly voice my concerns and switch companies. I now have WiFi at home to prevent this issue from happening again. Please rectify this situation by refunding me for one payment that was incorrectly charged. Your prompt attention to this matter will ensure my continued satisfaction with your service.

I am a senior citizen experiencing issues with my current Straight Talk phone. It frequently loses charge and freezes, requiring a restart. In the past, Walmart assisted me in transitioning to new phones, but they no longer offer this service. I find this disappointing. Given my age and lack of technical expertise, I am apprehensive about handling the phone swap independently. Suggestions to visit a phone service provider and pay $40 for assistance are not feasible for me. I fear that Straight Talk may discontinue this phone model, compounding my concerns. I would appreciate guidance on obtaining a new phone while maintaining an affordable plan. Please reach out to me at [redacted] to advise on the next steps. Thank you for your assistance.

My service was deactivated, and I couldn't figure out why due to the automated customer service links on their website. It was frustrating to keep navigating through press options without speaking to a real person, with promises of a callback that never came. After struggling for two days without a phone, I stumbled upon the "parent" company online. Upon contacting them, I made four calls before reaching a manager who explained the issue was a computer glitch altering my address, causing payment rejection on my credit card. Having a direct customer service link on their website would have saved me a lot of trouble. Ultimately, I had to purchase a $35 sim card from Walmart to re-establish my service.

It appears that there is a situation with our cell phone number being compromised, leading to issues with our bank recognizing calls at the Fraud Department. We are only receiving authorized calls and texts, unable to receive certain restricted calls due to some criminal activity falsely attributed to us. We believe this is the work of stalkers unjustly harassing us. We are reaching out for technical assistance to verify our phone line's security. Please contact us at [redacted] or the alternate landline [redacted] if necessary. Thank you for your help. Miss Angel Snow White Godfrey Lady Faye Marie, aka LIRD Goddess Almighty. God bless you.

I would like to update my phone number to [redacted]. This number has sentimental value to me as I had it growing up. I have tried reaching out to your automated system several times but ended up with the new number [redacted] overnight, which I do not want. Can you please assist me in changing my number back to [redacted]? Thank you in advance for your help.

I recently received a text message advising me to switch to Straight Talk for a phone and rewards program. I purchased a Galaxy J7 phone for $[redacted].00 along with a $55.00 card to activate the service. Despite setting up the phone and activating it, I haven't received the rewards promised, including a free month of service. I am using William L.'s phone to send this message as my service is inactive. I am seeking assistance in reactivating my phone promptly due to health issues. I value loyalty and honesty and hope the company can work with me to resolve this matter and restore my service. Thank you, Georgia K. This is important as the phone is crucial for communication, and I am counting on a swift resolution.

I recently tried to upgrade my old Safelink phone online to a smartphone as it has small buttons and is inconvenient to use. I chose the LG Fiesta 2 LTE for $19.99, but despite showing in stock initially, it was unavailable when I tried to order it. When I contacted Safelink, they attempted to charge me about $40 for the phone instead of the advertised price. Despite showing proof with a screenshot, I couldn't convey this to them. I seek a resolution to this issue by receiving the phone at the advertised price or even having it provided to me at no cost considering the inconvenience I have faced. Thank you for your assistance in this matter.

I am seeking a refund for the purchased airtime. During a call with Straight Talk to activate a new phone and SIM, the call disconnected, resulting in the deactivation of both my and my boyfriend's accounts. Despite purchasing two $40 airtime cards, we are unable to use either the phones or SIM cards. Unauthorized changes, such as a number transfer and alterations to passwords and security questions, have further complicated the situation. Strangely, three SIM cards were activated on a single phone, rendering all devices useless. I have been unable to use the accounts, SIM cards, or phones that were active for almost two years. Therefore, a refund is requested due to the inability to utilize any of these services.

I brought an unlocked T-Mobile iPhone 5 to Straight Talk following all the necessary steps. I set up a new Straight Talk account and took the phone to an area with cell coverage but it never connected. Even when traveling to different towns, the phone couldn't find a signal, unlike my neighbor who uses Straight Talk and has no issues. I attempted the "WiFi Calling" feature from the Straight Talk website and although it seemed to affect our WiFi, the phone still has no signal this morning.

Hello, I am writing on behalf of my dear friend, Barb King, a long-standing customer of your company. She recently purchased a new phone after her old one finally gave out, but unfortunately, the earpiece and microphone on the new device stopped working within a month. Barb is currently facing financial constraints and cannot afford a replacement. Additionally, she has a learning disability that makes it difficult for her to communicate in writing. I am reaching out to seek your assistance on her behalf, as she is a kind-hearted individual who is always ready to help others. Barb does not have the receipt for the phone, but I can provide her phone number, [redacted], and vouch for the kind of person she is. Your support would mean a great deal to Barb and would be a gesture of goodwill towards a loyal customer in need. Thank you for your time and consideration. Sincerely, Daniel V. Sparks.

I reached out to a representative prior to making any changes to confirm if I could use my phone number [redacted] with a handset from AT&T, the SM-G900A. The representative assured me it was possible. I then bought the unlimited BYOP activation kit and followed the instructions to activate my AT&T handset with my number. Unfortunately, I encountered problems with data, texting, and ultimately the handset itself. After days of phone calls, I was told my SIM card was deactivated, and despite buying a new one as advised, I am now being told I can't reactivate my number on my handset as promised. I am frustrated after dealing with staff who couldn't resolve these issues, leaving me with a new unwanted number [redacted]. I just want my original number back on my handset as initially promised.

I encountered an issue not covered in your automated messages. After renewing my service, the payment was successfully processed from my bank account. However, less than five hours later, I received an automated message stating I failed to renew the service and select a plan, which has resulted in my inability to use the phone. I have been attempting to locate a phone number to contact you for two days but consistently face disconnection when pressing 5 as instructed. It is urgent that someone reaches out to me promptly. Payment has been made for the service, and I anticipate this matter to be resolved swiftly. Since my phone is currently nonfunctional, I kindly request your intervention to rectify this situation promptly. Thank you.