Straight Talk: *Thank you for visiting Straight Talk today. How may I help you?*Straigh...

GetHuman-indaproc's customer service issue with Straight Talk from August 2019

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The issue in GetHuman-indaproc's own words
Straight Talk: *Thank you for visiting Straight Talk today. How may I help you?*Straight Talk: *Thank you for your question. All agents are currently assisting customers. You will be connected to the next available agent*my samsung * is not getting emergency alerts*Straight Talk: *Thank you for your patience. The next available agent will be with you shortly.*even though it is set to on for emergency alerts have not gotten any*can you assit?*Straight Talk: *Thank you for your continued patience. The next available agent will be with you as soon as possible.*assist*Joven: *Thank you for visiting Straight Talk Wireless.*Joven: *Hi Michele.*Joven: *I’m sorry to hear that.*hi*Joven: *I would be glad to asssist you. Yes.*thanks*what more needs to be done in order to get Emergency alerts?*Joven: *You are welcome.*Joven: *The phone will automatically receive emergency alerts if there is one.*Joven: *Are you able to make and receive calls?*yes i can make and receive calls.*I went to the messages settings,,*emergency alert settings*and everything is on.*We just had an emergency alert in the area and IT DID NOT Come through on my samsung s**Joven: *Alright. That is great.*Joven: *It could be that there is no emergency alert yet that is why you have not received one.*THERE WAS JUST ONE ** minutes ago in my AREA*SEVERE ALERT DID NOT COME THRU!!!!!*Joven: *I see.*Joven: *Your phone may have not receive it yet. For this, if the emergency alert setting is turned on, you will be able to receive one.*What do you not understand? THERE WAS just an EMERGENCY ALERT PUT OUT FOR MY AREA AND I DID NOT GET THE ALERT ON MY phoNE*I have not gotten any amber alerts either*Joven: *What is your phone number?*The Samsung s* phone was purchased at walmart with STRAIGHTTalk service.*Why is the Emergency alerts not working?*Walmart Does not even assist people with their cell phones anymore so how do I fix this?*Joven: *We will check your account first for this.*Joven: *Sorry for the inconvenience.*Joven: **What is your number?****-***-*****Joven: *Let me check on it.*ok*Joven: *Do you have the phone now?*yes*Joven: *Please restart the phone and check if a message alert will show.*ok...*Joven: *Alright.*restarted phone. there is no message*Joven: *Double check it under Settings if it is still turned on.*ok*everything presidential, extreme, severe and amber alerts are all ON*Joven: *Alright.*Joven: *Try to turn it off and wait for one minute and turn it back on.*ok*Joven: *Alright.*turning back on now*Joven: *Okay.*Joven: *Try to check if you receive it now.*no there is nothing*I geuss I will have to call your representatives or write to the executive resolution department about this. THIS IS A SERVICE that SHOULD BE WORKING.*it did work at one time, this phone is fairly new. and this is absurd that the WEA EMERGENCY ALERT SYSTEM IS NOT WORKING NOR Providing such an important thing.*thanks for your assistance.*Joven: *I understand your concern.*Joven: *Sorry for the inconvenience.*IT Is MORE THAN AN INCONVIENIENCE*Joven: *We can try to factory reset your device.*IT is disheartening to know that in emergencies covered under the settings of the phone with services provided by Straighttalk...That I'm not getting the alerts*I am not going to factory reset this phone nor should I have to be further inconvenienced..*Joven: *I apologize.*Joven: *There are sometimes that the phone will not receive emergency alerts if the area is not affected.*thanks for your apology but it is not your fault*Joven: *It will only select the phones that are near the affected area.*well this area was affected and I did not get the alert.*Thank God it was just a severe weatherstorm...*good night joven

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Straight Talk

Customer service issue
Reported by GetHuman-indaproc
Aug 19th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 11435 others
0 customers following this

Timeline

GetHuman-indaproc started working on this issue
Aug 19th, 2019 1:10am

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