On ******, i got on Straight Talk site to try and activate an old phone for my daughter...

GetHuman3353750's customer service issue with Straight Talk from August 2019

Help with my Straight Talk issue
First: share to improve GetHuman3353750's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3353750 may need:
Phone number, Address on account, and Name on account
The issue in GetHuman3353750's own words
On ******, i got on Straight Talk site to try and activate an old phone for my daughter (***-***-****) and add minutes to the phone. Initially i tried adding a $** plan, which did not activate the phone. I looked over plans again, and decided i would add $** to a better plan, which i added with another transaction. Both of these plans were deducted feom my bank account at *:**pm on ******. I called Straight Talk customer service and was notified that the phone i was trying to activate was outdated*discontinued, and phone number (***)***-**** could not be used. I was told that ibwould have to purchase a new Straight Talk phone and that the initial $** would be refunded back to my card. I told representative that i woukd like the other $** i paid to remain on account so when i did purchase a new Straight Talk phone, i could use that for my new phone startup. I went to Walmart and the in store representative presented me with a new phone and one for my daughter, and that i could have the $** refunded also since this was an entirely different plan for these * new phones. I just got off phone with another Straight Talk rep and was told i could not have the $** refunded because the phone (***)***-**** was in use (???). I just tried using this phone and it has no service whatsoever, it has never beebn activated, and i would just like my $** refund.

GetHuman3353750 did not yet indicate what Straight Talk should do to make this right.

How GetHuman3353750 fixed the problem

We are waiting for GetHuman3353750 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Straight Talk's attention and get better help faster. Tap below to get started.
Having Straight Talk issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Straight Talk

Customer service issue
Reported by GetHuman3353750
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 10901 others
0 customers following this

Timeline

GetHuman3353750 started working on this issue
Aug 2nd, 2019 2:53am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers