On ******, i got on Straight Talk site to try and activate an old phone for my daughter...

GetHuman3353750's customer service issue with Straight Talk from August 2019

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The issue in GetHuman3353750's own words
On ******, i got on Straight Talk site to try and activate an old phone for my daughter (***-***-****) and add minutes to the phone. Initially i tried adding a $** plan, which did not activate the phone. I looked over plans again, and decided i would add $** to a better plan, which i added with another transaction. Both of these plans were deducted feom my bank account at *:**pm on ******. I called Straight Talk customer service and was notified that the phone i was trying to activate was outdated*discontinued, and phone number (***)***-**** could not be used. I was told that ibwould have to purchase a new Straight Talk phone and that the initial $** would be refunded back to my card. I told representative that i woukd like the other $** i paid to remain on account so when i did purchase a new Straight Talk phone, i could use that for my new phone startup. I went to Walmart and the in store representative presented me with a new phone and one for my daughter, and that i could have the $** refunded also since this was an entirely different plan for these * new phones. I just got off phone with another Straight Talk rep and was told i could not have the $** refunded because the phone (***)***-**** was in use (???). I just tried using this phone and it has no service whatsoever, it has never beebn activated, and i would just like my $** refund.

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Straight Talk

Customer service issue
Reported by GetHuman3353750
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 10901 others
0 customers following this


GetHuman3353750 started working on this issue
Aug 2nd, 2019 2:53am

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