I have been with Straight Talk for * years and I have more than enough rewards on my ac...

GetHuman1636869's customer service issue with Straight Talk from November 2018

11 views
 | 
4132 similar
 | 
0 following
Help with my Straight Talk issue
Next: our robot will wait on hold for GetHuman1636869 to get a Straight Talk rep on the line!
Always use the GetHuman Phone tocall Straight Talk. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1636869's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1636869 may need:
Phone number, Address on account, and Name on account
The issue in GetHuman1636869's own words
I have been with Straight Talk for * years and I have more than enough rewards on my account. I called into Straight Talk to use those this morning and have been on the phone for an hour and ** minutes. I have spoken with * representatives who at the last person told me they could not help me and I would have to have an active number to use the reward points. My phone was disconnected at midnight and it was active up until that point. Then they told me that I was never enrolled in the rewards program. I really don't know what is going on at that company but every person that I spoke with this morning could not speak clear English and could not help. I have been with your company for * years now and I have never received anything for free since signing up. All I ask is that I use the rewards points to pay my bill since I do not have the funds to pay my bill this month until Thursday. I have * small children and am a single mother and need my phone.
GetHuman1636869 did not yet indicate what Straight Talk should do to make this right.
I have an issue with Straight Talk too
How GetHuman1636869 fixed the problem
We are waiting for GetHuman1636869 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Straight Talk's attention and get better help faster. Tap below to get started.
Having Straight Talk issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1636869 fixes it.
This email address isn't valid

Straight Talk

Customer service issue
Reported by GetHuman1636869
Nov 27th, 2018 - 9 mons ago
I have an issue with Straight Talk too
Not resolved
Seen by 11 customers so far
Similar issue to 4132 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1636869 started working on this issue
Nov 27th, 2018 2:24pm