Straight Talk Customer Service Issues

Hello, my name is Brandy Wing. I recently opened a Straight Talk account with the phone number [redacted]. I had to report my phone stolen due to issues with an ex-boyfriend. Straight Talk informed me that my phone was deactivated and provided me with a code to reactivate it in three days. I purchased a new phone and was told I had to wait three days before moving my account to the new device. Despite calling back multiple times, my phone still doesn't work for calls or texts. I bought a $45 Straight Talk card, a $[redacted] phone, and a $45 Bring Your Own Phone kit. The phone number is now [redacted], the IMEI number is [redacted][redacted], and the new SIM number is 8[redacted][redacted]59. Straight Talk promised to call back within 30 minutes several times to check if the phone was working, but I haven't received any calls. It has been several days, and I need assistance with this issue, or else I will consider switching to a different carrier.

My former partner and I shared a joint account with two lines and phones. As we have parted ways, I request your assistance in verifying if our accounts have been separated to prevent him from canceling my service. Despite the service end date approaching in a few days, I would like to retain my current service and set up a new account once I am settled. I appreciate your prompt response. I entered the IMEI number for the BYOP plan successfully, but I am experiencing issues with outgoing emails, texts, and calls. Receiving texts works fine, but not sending. I suspect I may need a new SIM card. Until my service is restored on the new device, I won't be able to access my Gmail. Please help me resolve this matter. You can reach me at [redacted]. Thank you for your attention to this matter.

I have been a customer for over four years and recently ordered a replacement phone because the screen on mine is cracked at the bottom. I ordered a Huawei Sensa LTE directly from Straight Talk's website three days ago and chose the three-day FedEx Ground shipping option, as it was free. I received a confirmation email followed by an approval email stating my bank approved the payment. The next day, I got an email saying the order had been shipped and would be delivered by 8 p.m. on Wednesday, in two days. Unfortunately, Wednesday passed with no sign of the package. After checking the FedEx tracking number, all I see is the shipping label created. I contacted FedEx, but they couldn't provide more information beyond what's on their website and suggested I call Straight Talk. After contacting Straight Talk, I was transferred between three customer service reps. The first two couldn't find my order number, repeatedly asking me to double-check. Eventually, the order number appeared on their end, but they refused to disclose the location of my shipment, instructing me to wait another three business days before calling again. The third representative, when asked about the phone's whereabouts, just said, "Thank you for calling Straight Talk. You have a nice day," and abruptly hung up. Their customer service is terrible, and I'm concerned about the money spent on the phone. I am extremely frustrated with the situation.

I am having issues with my phone's internet service outside of my home. Despite troubleshooting with Straight Talk's technical department and receiving a new sim card, the problem persists. They suggested it could be my phone, but after confirming it is not the issue, I am left frustrated. I purchased a new iPhone hoping to resolve the situation, only to unwittingly extend my contract. I feel I am not receiving the service I am paying for and wish to either terminate my contract or have the issue resolved promptly.

My brother's Verizon phone hadn't been ringing, going straight to voicemail instead for two days. I contacted Straight Talk to resolve this issue. Two days ago, his phone did ring my sister's phone successfully. Three days ago, Verizon explained the issue was between prepaid and postpaid phones. This problem must be resolved urgently. My Straight Talk phone ([redacted]) works fine as it's on the same network. However, my sister's phone ([redacted]) misses some calls. It's time for this issue to be fixed promptly.

I recently opened an account with your company. Unfortunately, my phone was stolen by my ex-boyfriend. After reporting it stolen, I wasn't informed that it would take up to three days to restore my service. Consequently, I had to purchase a new phone, a monthly plan card, and a bring-your-own-phone kit to activate it. I've been unable to make or receive calls and texts for a while. Despite multiple attempts to contact customer service, my calls have not been returned. I believe I should receive a refund or at least a month of free service as I've faced significant challenges - I have a sick child at home and our house recently burned down. I kindly request your assistance.

We have a Straight Talk wireless home unit, and the caller ID stopped working about a week ago. Despite making multiple calls to Straight Talk, no one has been able to fix the issue. We even tried the *[redacted] recommendation with no luck. Incoming calls just display as "incoming call" without any phone number information. We even purchased a new phone to rule out any device issues. I spoke to someone this afternoon who attempted to help, but the problem persists. When I called back tonight and asked for technical support, I was transferred to a line that disconnected. I'm frustrated and need the incoming caller ID fixed for our phone number [redacted]. Thanks. - George S.

I recently purchased a new phone and am experiencing issues with changing the screen timeout settings. Despite selecting a longer timeout duration, the screen still times out after about 10 seconds. I reached out to Samsung Plus support for assistance. They advised me that support for carrier-related phone models is handled by the carrier directly. Carriers like Tracfone, StraightTalk, and Net10 provide support for their devices, and Samsung support does not troubleshoot these models. They suggested contacting the specific carrier for troubleshooting and additional information. The device is still under warranty, so any service required should be free. Thank you for your time. - M. Burton

Every time I make or receive phone calls, the call gets dropped after a few seconds. My text messages are delayed by 45 minutes to an hour. Even in the center of the city with 4G, I never get full signal - even with 3 or 4 bars, my calls still drop! I have contacted customer service multiple times, troubleshooted with different representatives, but the issue persists. I use my own LG V30, and given the persistent issues, I believe I should receive an upgraded phone, a new SIM card, and a month's worth of free minutes due to the time and troubles I've faced. Please assist!

I have been experiencing persistent issues with my phone, where calls are dropped consistently, both incoming and outgoing. Additionally, text messages are delayed by 45 minutes to an hour. Despite multiple troubleshooting attempts with tech support, the problems persist. I own a BYOP, an LGV30, and was informed that after the 14th unsuccessful troubleshooting attempt, I would be eligible for a new upgraded phone of my choice and a new SIM card due to the ongoing issues causing stress and inconvenience. Even in areas with 4G signal, I only get 2-3 LTE bars and calls still drop. Despite resetting my phone and getting two new SIM cards, the problems remain unresolved. I believe I should receive the resolution promised by the last representative, as the troubleshooting efforts have not been effective.

I have been using my phone for about a year, and over the past 4-5 months, my service has been progressively getting worse. I find myself having to constantly switch my phone to airplane mode and back to get the service working again. Although I have been a loyal customer of Straight Talk for over 2 years now, if this issue is not resolved, I may have to consider switching to another carrier. Paying $59 a month for a service that is not working is becoming frustrating. Initially, everything was working well without any problems. However, now I am unable to use apps, social media, or stream videos as my service keeps dropping from 4G LTE to no service intermittently. I am on the $55 unlimited plan, using an iPhone 6 with a Straight Talk AT&T compatible SIM card under the BYOP plan.

I bought an Apple 6s phone on Nov. 23, [redacted], through Straight Talk, but it's broken. Apple won't fix it under warranty because the IMEI's purchase date is listed as Aug. 15, [redacted]. Straight Talk won't change the purchase date in their system. I spoke with a manager named Joe at Straight Talk who confirmed the dates and promised to email me about it, but I never received the email. Joe also gave me a phone number to call, but I can't get through the system without a case number. I need help resolving this so Apple can fix my phone before the warranty expires. I've been dealing with this for two weeks and need an email from Straight Talk saying they can't change the purchase date. Appreciate your help.

I bought a Straight Talk phone on Friday, October 19, [redacted], and activated it over the phone. I tried to get a new number on Monday, October 29, [redacted], but never received the text with the new number. I called back and discovered my service had been wrongly transferred to Verizon Wireless without my knowledge. Despite purchasing a $55 plan, I have not had service since October 29, [redacted]. The representatives couldn't find my phone's serial number in the system. I also had trouble adding a $55 service pin to my unlocked phone and was unable to get a refund since the pin was scratched off. I demand a refund for the unused card. I now want to contact the CEO of Straight Talk or TracFone Wireless for support. Thank you for your help with this issue. - M. Baldwin

I have been experiencing issues with my phone for about a week, which seem to be caused by a faulty sim card. Today, my Samsung Note 3 no longer recognizes the sim card and is prompting me to insert it. After testing with my husband's sim card and the phone working, it is clear that the issue lies with the sim card. I have been without cell service for 6 hours now and attempted to contact customer service, but was advised to call back tomorrow. I believe I need a new sim card and I am looking to obtain one promptly to restore my service. As a long-time Straight Talk customer, I have always been satisfied with the service and wish to continue. However, if I am unable to resolve this issue tomorrow, I may need to consider alternative options, as I rely on my phone for medical reasons. Thank you.

I have been a loyal customer of Straight Talk for 8 to 10 years and absolutely love everything about it. I recently upgraded to a Samsung Galaxy J7 Sky Pro (GREAT PHONE BY THE WAY!!!!!!). I spend my days taking care of my grandmother and doing various household tasks. Unfortunately, my phone got damaged while I was preventing my grandmother from falling. I believe this phone is still under warranty for 1 year. Could you please send me a replacement? I would be forever grateful. I have all the necessary information and hope to have this resolved soon. Thank you and have a blessed day.

My daughter placed an order for an iPhone 6s Plus on November 17th using my credit card, which initially did not authorize the transaction due to the high amount. After authorizing it with the company, I haven't received an order number or confirmation. My credit card company says the order is pending. I've contacted customer service, but one rep hung up on me, and the other suggested I wait until Wednesday. I asked about the order number, but was dismissed rudely. Not very helpful or professional. Spent hours on the phone trying to resolve a $[redacted] purchase with no success. Extremely frustrating.

I wanted to switch my iPhone 6 from Verizon to ST. ST's website confirmed compatibility. I bought the sims for $55 from WM and attempted to install them. After encountering issues with the online installation, I contacted customer support, but communication was challenging with a representative from the Philippines. Despite speaking with 5 representatives who assured me it would work, I later spoke with someone who explained in broken English that the iPhone wouldn't be fully functional on their network. The phone could send texts and make outgoing calls but couldn't receive incoming calls. I am seeking a refund of the $55 spent on the sims or contact information for the company in Florida to address my concerns about their services.

I encountered issues with my two iPhone 6 devices, leading to being locked out of my main email accounts. The devices are linked to important accounts, and I am considering transitioning away from Google for various reasons. Both phones prompt me to connect to iTunes, and I require answers to multiple inquiries due to the many connected devices and my decision to switch from Google. Security holds great significance, especially concerning my Abode home security system and the numerous smart devices integrated with it. I intend to expand my home automation system, and I wish to ensure seamless compatibility and minimal issues when integrating new smart devices.

I've been a Straight Talk customer for 5 years and have accumulated rewards on my account. This morning, I called to redeem these rewards and spent over an hour on the phone. Despite speaking with 6 representatives, the last agent informed me that my rewards can only be used with an active number. My phone was active until midnight and suddenly they claimed I was never part of the rewards program. The language barrier made it hard to communicate with the representatives. After 5 years of loyalty, I have yet to receive any benefits or rewards. I simply need to use my rewards to pay my bill as I'm unable to do so until Thursday due to financial constraints. As a single mother of 4, having my phone is essential.

I recently transferred my phone number to a different device using the "bring your own phone" option. I also purchased a new sim card to go along with it. Despite being able to make calls and send texts, I am facing issues with my data connection. My phone does not display any 3G or 4G signals, and I am unable to use the internet. I had purchased a 10GB data plan and added it to my account yesterday. However, my data is still not functional. When I contacted customer service, the representative was unhelpful and suggested switching carriers like T-Mobile, which is not a viable solution for me. I just want my data to work as it did before without any further complications.