I purchased an Apple *s phone on Nov. **, **** (through Straight Talk) which is broken...
GetHuman1485905's customer service issue with Straight Talk from November 2018
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The issue in GetHuman1485905's own words
I purchased an Apple *s phone on Nov. **, **** (through Straight Talk) which is broken. **I am trying to get Apple to fix the phone under its *-year warranty* however, the purchase date connected to the phone's IMEI number is August **, ****, and Apple will not honor the warranty. *I had an appointment with Apple and was told that Straight Talk would have to change the purchase date in its system.**When I contacted Straight Talk on Oct. ** I spoke with a representative who escalated my case to a manager (Joe or Joel). The manager explained that Straight Talk doesn't have the capability to change the purchase date in its system. He did confirm (in your system) that this phone was purchased by someone else on August **, and returned on August **. I then purchased it on Nov. **, ****. I requested that I get an email stating that Straight Talk is not able to change the purchase date in its system and that Apple should have the same information in its system and should be able to change the purchase date. Joe*Joel stated I would get an email confirming our conversation within ** hours. I did not receive the email.**I asked Joe*Joel for a direct number to call, which he gave me ***.***.***** I called this number* however, I don't have a case number, and cannot get out of the automated system without having a case number. **I need to resolve this issue as I would like Apple to honor its warranty, and only have a short time left before the warranty expires. I have spent numerous hours on this issue for the last * weeks, I would appreciate your assistance in getting an email stating that Straight Talk cannot change the purchase date of the phone and that Apple has access to this information so Apple will fix this phone. Thank you.
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