I have had issues with my phone dropping every single call that is received and out goi...

GetHuman1467155's customer service issue with Straight Talk from November 2018

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The issue in GetHuman1467155's own words
I have had issues with my phone dropping every single call that is received and out going and my text messages are not coming in until ** mins to * hour later and I have troubleshot with tech multiple times over and over and it still has not solved my issue i have a byop that is a lgv** and i was told the last time that i called that if the troubleshooting didn't work this time being it was the **th time ive troubleshooted and called customer service that i would have the choice of a new upgraded phone of my choice and a brand new sim card for all my issues, time, and stress with this horrible issue i cant talk to anyone without my phone hanging up even if i have *g signal but even in the middle of the city i will have only * or * *g lte bars that's the most signal i can get on my phone no matter where i go and it will still drop every single phone call that's outgoing or incoming please help me and to solve the issue i think i should get exactly what the last representative told me i would receive considering none of the troubleshooting has worked i have even went to the extremes of restting my entire phone and receiving a new sim card twice and so its obvise that the issue is deeper than can be solved!
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Straight Talk

Customer service issue
Reported by GetHuman1467155
Nov 1st, 2018 - a mon ago
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