My hot spot, ***-***-****, IMEI* *** *** *** *** ***, ran out of data. I activated my r...

GetHuman-wjzzmik's customer service issue with Straight Talk from August 2018

Help with my Straight Talk issue
The issue in GetHuman-wjzzmik's own words
My hot spot, ***-***-****, IMEI* *** *** *** *** ***, ran out of data. I activated my reserve and now it will not connect to any network. The agent I talked to then said it might be the area I was in. Since then I have been in twelve different states (I drive a truck) and it still has yet to connect. I have used the reset button and pulled the battery and still no connection. Your app says I have two full gigs of data to use but i can't use them because, no connection.
GetHuman-wjzzmik did not yet indicate what Straight Talk should do to make this right.
I have an issue with Straight Talk too
How GetHuman-wjzzmik fixed the problem
The third person I talked to said it sounded like a bad SIM card and they are mailing me one. It will be about three weeks before I'll be home to install it. I'll post a follow up to tell if it worked.
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Straight Talk

Customer service issue
Reported by GetHuman-wjzzmik
Aug 23rd, 2018 - 4 mons ago
I have an issue with Straight Talk too
Fixed
GetHuman-wjzzmik shared how to fix
Seen by 11 customers so far
Similar issue to 2061 others
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Timeline
GetHuman-wjzzmik started working on this issue
Aug 23rd 11:47pm
GetHuman-wjzzmik indicated the issue is not fixed yet.
Aug 24th 12:58am
GetHuman-wjzzmik indicated the issue is not fixed yet.
Aug 25th 1:15am
GetHuman-wjzzmik indicated the issue is not fixed yet.
Aug 25th 1:16am
GetHuman-wjzzmik confirmed the issue is fixed. Hooray!
Aug 27th 6:59am