Hello, my name is Brisa Storey. I have been paying for service with Straight Talk for more than * years, and have been very happy with your company. Unfortunately I received the poorest customer service yesterday while setting up a new phone. It was going well until I started asking questions about why the new, and better, phone is getting worse service than the old one in the exact same places, like at home (ie. Data roaming instead of *G). I asked if there was anything that could be done to improve the service on my end. I was told to "sit by the window and wait...".*The call continued for another *** minutes, with long silences between me asking "hello?, can you hear me?, are you still there?". Until I realized that what I thought was your technician trying to work on helping me, was actually just them ignoring me. Finally I asked him if I should just be hanging up. To which he replied "I don't know, I guess so..." I proceeded to ask to be transferred to a supervisor, he told me "NO!", I asked for his name, he responded with "I gave you my name at the beginning of the call", I asked him to please tell me again, he responded "No".*This kind of public relations does not look good for your company. And I now have even more questions about my phone service than ever before. Even if it is an isolated incident, it would be in the companies best interest to review this recorded call and remedy the problem with its employee. I feel like I was treated very rudely by your representative, who's wages are paid for by my phone bill money. I am aware of the fact that I am just * in thousands of customers, but word of mouth has always been the best advertising strategy. *My phone number is: ***-***-*****The reference number from yesterday's call is: *** *** *****My attorney and I would like to know how you plan to remedy this issue. As I would prefer to continue being a loyal customer.*Thank you, and sincerely, Brisa Storey
GetHuman1008286 did not yet indicate what Straight Talk should do to make this right.