My two phones were enrolled on the Straight Talk auto refill program which I wanted to...

GetHuman861364's customer service issue with Straight Talk from July 2018

11 views | 1264 similar | 0 following
Help with my Straight Talk issue
Did that get it fixed?
Waiting to see if GetHuman861364 fixed the issue with our suggestion.
The issue in GetHuman861364's own words
My two phones were enrolled on the Straight Talk auto refill program which I wanted to cancel but saw no way to do so online. The service renewed for three months but I don't want the service to go that long. I only wanted it extended for one month. I want the service only for one month as I plan to use a different provider.**I called in and got the auto refill canceled on my two lines of service but they can't supposedly refund my unused ** months of service that I never wanted renewed in the first place. So either I loose $**** in payments (* lines at $****ea) or I have to wait until the end of September for my contract (on a no contract*cancel anytime program) to expire before I can change my service provider as 'costs' have been accrued for this service period.**If straight talk stated clearly on the auto refill page that you have to call in before you can cancel the auto refill, and had I not been out of town when the refill occurred I wouldn't be in this predicament now.**Yes, I did allow the auto refill to renew but there should be a way to prorate a refund based on the period of time the renewal has been in force.**I am very disappointed that straight talk won't make any concessions to assist me in this matter.

GetHuman861364 did not yet indicate what Straight Talk should do to make this right.

How GetHuman861364 fixed the problem

We are waiting for GetHuman861364 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Straight Talk's attention and get better help faster. Tap below to get started.
Having Straight Talk issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman861364 fixes it.
This email address isn't valid

Straight Talk

Customer service issue
Reported by GetHuman861364
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 11 customers so far
Similar issue to 1264 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman861364 started working on this issue
Jul 8th, 2018 11:40pm
GetHuman861364 indicated the issue is not fixed yet.
Jul 8th, 2018 11:44pm
GetHuman861364 indicated the issue is not fixed yet.
Jul 9th, 2018 4:10am
GetHuman861364 indicated the issue is not fixed yet.
Jul 10th, 2018 5:39am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers