I got a new number that can't be called or texted.

GetHuman775679's customer service issue with Straight Talk from June 2018

Help with my Straight Talk issue
The issue in GetHuman775679's own words
Get a new number. ... I have a Samsung s* and yesterdayI changed my number. After doing repeatedly what they instructed, I still can't send or receive and calls. My old number is still on the phone . It also says my mobile network state is "disconnected" Help please.
They keep sending a text and I can't get it. Even though I have answered all questions correct. I don't have another number, but I do have WiFi to use on my PC. I can get PM there or email.
To have my phone working, I have only made * payments on it with easy pay
Many years. And I also buy * other phone cards every month.
Yes, repeated the power down, reboot for over * hours. Talked to several straight talk agents*Still not wirking.
How GetHuman775679 fixed the problem
After spending ** hours of not getting it resolved. My daughter suggested reset the defaults on the phone. And it worked.
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Straight Talk

SamsungS* with straight talk.for several years and I pay for four phoned a month.
Customer service issue
Reported by GetHuman775679
Jun 12th, 2018 - 2 years ago
Fixed
GetHuman775679 shared how to fix
Seen by 6 customers so far
Similar issue to 824 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman775679 started working on this issue
Jun 12th, 2018 9:49am
GetHuman775679 indicated the issue is not fixed yet.
Jun 12th, 2018 1:33pm
GetHuman775679 indicated the issue is not fixed yet.
Jun 12th, 2018 1:44pm
GetHuman775679 confirmed the issue is fixed. Hooray!
Jun 13th, 2018 9:27pm

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