My hotspot device says insert SIM and I have SIM card in there... it connected at first...

GetHuman-beccafai's customer service issue with Straight Talk from June 2018

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My hotspot device says insert SIM and I have SIM card in there... it connected at first but there's no sim number it won't connect to the internet now I need help ....connndcted device screen says enter sim... I tried to download software update it says data service is not available.. I went to ***.***.*.* I didn't know what WPA* put in I needed the password but it never did give me the connection was taken Ma IMEI number is ***************. My device is Z***L... it will not let me log on and I can't go back to try to reset the device please help me
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Straight Talk

Customer service issue
Reported by GetHuman-beccafai
Jun 10th, 2018 - 9 mons ago
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GetHuman-beccafai started working on this issue
Jun 10th, 2018 7:59pm
GetHuman-beccafai confirmed the issue is fixed. Hooray!
Jun 10th, 2018 8:00pm