Stop and Shop is periodically involved in a bait and switch activation blamed on computer glitch. Perhaps, the company has taken Dominion Software, with its open possibilities for being 'mysteriously' available to hacking.

GetHuman-mssolow's Complaint issue with Stop & Shop from November 2020

Help with my Stop & Shop issue
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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-mssolow's own words
Access a coupon to be added to my account predicated on an advertisement through the Stop and Shop website. ... ** November: I have been trying for three hours: from *:** AM through **:** AM to select and then have enabled as added to my clipped coupon roster, the rich & creamy, non-dairy deliciousness to be obtained with my FREE Planet Oat Oatmilk that was offered on the Stop and Shop website this morning. I tried going in from various pathways: nothing. I understand you are having issues with the computer program. Considering how long I have been at this, please be so kind as to issue this coupon to my account as soon as possible. I would have preferred to go in to the store, either tonight or tomorrow, but I am not sure that this matter can be resolved on your end by then. But I implore you to take care of this matter at your earliest convenience. It is most inordinate, and I might add frustrating, to be put into this position of bait and switch. I realize that it was not intentional on Stop and Shop's part, but nonetheless, it leaves a rather bitter imprimatur on the psychology of the patron. Please take greater care with the website, for since you have implemented the new program for points, which is not particularly applicable to me, since I am a senior citizen who lives alone, I have periodically encountered such unfortunate events. Thank you in advance for all consideration that might be forthcoming.
I tried for three solid hours to gain access, to no avail. Also the point coupons are offered indiscriminately, and a senior citizen such as myself does not get to take advantage if last week for example I spent fifty dollars on groceries, and this week the points are granted gratis with the purchase of twenty-five dollars worth of groceries. Rather ridiculous no? Since as a senior citizen on a fixed budget, do I not have the largesse to spend twenty-five dollars again this week, and therefore, am incapable of realizing the benefit that I would have, had I been apprised to make my purchase this week. I wish they would let go this ridiculous point program, and just feature groceries at discount when possible. Is the great American public not suffering sufficiently for the biological weapon for warfare we have been assaulted by from without?
By immediately issuing the coupon for Planet Oat Oatmilk to my account, and letting me know that such a consideration has been accomplished.
I have been a customer since the nascent Stop and Shop opened on Commonwealth Avenue in Boston Proper entitled, Star Market. As a musician, who frequented the Pall's Mall*the Jazz Workshop, sister night clubs that hosted the greatest musicians from the world over every night, often did I delightfully repair to the brightly lit Star Market, the first supermarket in Boston, Massachusetts to stay open ****, after the club closed at *:** AM to satisfy my pangs of hunger, since I was unable to afford the all-night delicatessens and diners that studded the area of Copley Square. Since moving to New York City, Stop and Shop always offered the best deals on their sale items, so they remained my supermarket of choice. But the change in system has seen a wrench thrown into the works.
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Stop & Shop

Planet Oat Oatmilk
Complaint issue
Reported by GetHuman-mssolow
Nov 14th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 121 others
0 customers following this


GetHuman-mssolow started working on this issue
Nov 14th, 2020 4:28pm
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Nov 14th, 2020 4:49pm