StockX Customer Service Issues

I recently placed an order for a shirt for my grandson, but he accidentally hit "BID" instead of "BUY." The bid amount was pre-authorized from my account, and $[redacted].58 was later charged for the shirt, as we did not finalize the bid. The $[redacted].96 bid charge is invalid, so I kindly request that the pre-authorization be dropped from my account. I would appreciate an update on the actions taken regarding this matter. Thank you in advance. Joann B. Phone: [redacted]

Case number [redacted]6 It has been over 24 hours, and I have not received any updates. This will be my final email concerning a pair of sneakers I received as a gift. I did not make a purchase and was not billed. However, I am attempting to find the rightful owner as there was no shipping information included in the package. I believe the customer is anticipating their delivery. Kindly contact me at [redacted]. Thank you. Best regards, A. Crivera

I purchased a pair of sneakers with order number [redacted]5-[redacted]4 under the name of Nicolas Chapuis, but there seems to be a size issue. I ordered a size 7, which should be equivalent to a size 40 EU, but instead, I received a size 7W, which is a size 38.5 EU. I would like to return the shoes for a size 7 US (NORMAL), equal to a size 40 EU. However, there is no visible return policy or customer service contact on the website. How can I proceed with the return? Thank you and I look forward to your response.

I recently purchased a pair of sneakers with the order number [redacted]5-[redacted]4, but there seems to be an issue with the size. I requested a size 7, which should be a size 40 EU, however, I received a size 7W instead, which is a size 38.5 EU. I would like to exchange my order for the correct size 7 US (NORMAL) equivalent to a size 40 EU. Unfortunately, I couldn't find any information on the return policy on your website or a way to contact customer service. Can you please assist me with this issue? Thank you.

I am experiencing issues with my order numbered [redacted]1-[redacted]0. Upon comparison, the Yeezy Bred shoes I received are significantly smaller than my Yeezy "11us" shoes of the same size. Additionally, I have noticed that the plastic used for the labels appears to be a piece of tied rope, which seems manipulated. The width of the shoe differs, and most concerning is the poor quality glue used to attach the sponge inside the heel. The sponge can easily detach with minimal force, unlike my authentic Yeezy shoes. I am extremely disappointed with these discrepancies.

Hello, my name is Cara Diaz. I purchased an item on December 2nd, but the app is not updating me on my order status. Today, it still says, "waiting for the seller to ship." I noticed that my email is incorrect in the app, and I am unable to edit it. Therefore, I am unsure if there are any issues with my order and if the seller has been trying to contact me via email. My order number is [redacted], and my correct email should be [redacted] Any information you can provide would be greatly appreciated. Wishing you a great day and happy holidays.

I bought a Supreme NF jacket from StockX, which came sealed, so I never wore it. I don't understand why the sealed item I received did not pass your verification process unless it was previously worn. When I purchased it, there was an issue with the original item passing verification, and I was given the option of a refund or a slight delay. It's possible that the rush to get the item to me caused the overlooked wear to be noticed now when I'm looking to resell it. To clarify, the jacket was sealed when it arrived and only opened for verification by your team, indicating it was already worn before. I suspect someone at the facility may have tried it on or tampered with it. I intend to sell the item and am disappointed by this experience.

I placed an order for a pair of Nike Blazers Mid 77 men's shoes on November 27th. On December 2nd, I received an email notifying me that my shoes were in transit to StockX. However, I haven't received any further updates, and my shoes were scheduled to arrive by the 15th. I'm unsure if my order is delayed, but I would appreciate some clarity on the status. If necessary, I would like to request a refund since my attempts to obtain assistance through customer service chats have been unsuccessful.

I recently purchased a PS5 from StockX and it was picked up on Monday by TForce courier. I have been tracking the package and noticed that the expected delivery date keeps changing multiple times. I am unfamiliar with TForce courier and when I called their automated system suggested I could pick up the package, but a representative informed me they could not disclose the location. Can anyone assist me with this issue?

I accidentally ordered the Sony PlayStation 5 US Plug Blu Ray Console Edition in White. I wanted to review the purchase before finalizing it, but it instantly charged my debit card. I tried to cancel immediately but couldn't. I find it unfair not to have a review option. Please assist me in canceling this order and refunding the money. Thank you for your support. My daughter emailed you from [redacted] Daniela from customer service mentioned I should send the cancellation request from my own email. The reference number is ref:_00D1U15Fev._5003p2U3AZ;ref. I appreciate your help. Thank you. Mary Ann G.

On 12/23/20, I ordered a Playstation 5, intending to choose the "buy now" option. However, it seems the order was processed as a bid instead. Trying to correct this, I accidentally placed a duplicate order. I only intended to purchase one Playstation due to limited funds. I attempted to cancel the duplicate order but was unsuccessful. I urgently need assistance canceling the erroneous order to avoid potential overdraft fees from my bank. Thank you.

I want to address the issue with the box I sent, as it was in perfect condition. It wasn't damaged or wet, and was properly sealed. The store employee can confirm this. I'm disappointed that money was taken when there was no valid reason, and I feel the language used about the service is inappropriate. I am a responsible individual. There were stickers on the box that I didn't place, which concerns me. I hope the shoes arrive undamaged, otherwise, I will have to involve the parcel company and StockX in resolving the situation. I hope this matter can be resolved promptly without any unauthorized charges to my account due to an error on your part or the parcel service. Thank you for your attention to this issue.

I ordered a PS5 on November 26th and received an email on December 3rd stating it arrived for authentication. However, I have yet to receive it. I paid $1,[redacted].60 for the console and have been in contact with your support line multiple times. An email on December 27th mentioned a label was created but not picked up by a carrier. Why was my PS5 at your facility for so long after payment? This is unacceptable; my son was expecting it for Christmas. I demand my PS5 to be delivered by the end of the week or I will take legal action. I have saved all emails for evidence. Please resolve this promptly. -A.M. Viola

I recently purchased a pair of shoes from StockX using Apple Pay for a total of $[redacted].93. However, I received an email from the buyer informing me that my order was canceled during the authentication process and I am now being refunded $0. I did not cancel the order myself, and I am unsure how to proceed since I cannot contact the buyer or view any order history on my StockX account. This situation has left me confused and frustrated.

I paid a premium price to secure a PlayStation 5 (PS5) with a promised pre-Christmas delivery. Excitedly tracking the shipment, I was taken aback to discover it was sent to a third-party for verification before reaching me. Despite the extra cost for the expedited service, the console only arrived today, post-Christmas.

I had an issue with a pair of shoes I sold on StockX. UPS delivered them to the wrong address in Michigan. Even though I filed a claim with UPS, they mentioned I needed StockX to handle the claim since the shipping label was from them. StockX informed me it would take 10 business days to resolve the matter, but it's been 17 days with no update. I'm struggling to get a response from them via email. I'm seeking assistance on this matter. StockX Case # [redacted]8: Shipping Notice, Order #[redacted]9 for the Jordan 1 Mid White Shadow.

My package seems to have gone missing during transit with UPS. I bought the item on February 6, and it was supposed to be delivered today on February 19. I reached out to UPS support to file a claim, but Stock X has a restriction in place where only they can submit the claim. I am requesting that Stock X either replaces the lost item or that UPS provides a refund. I hope to get this matter resolved promptly.

I encountered a problem while selling two pairs of shoes on StockX, specifically the Jordan 11 Retro Heiress and LeBron 11 Graffitis. When listing the Jordans, the app mistakenly processed two sales: one for $[redacted], which was not valid and could not generate a shipping label, and the other for $[redacted], which was the correct sale. I was surprised to see a charge of $47 on my account for no apparent reason, and I have not received any payment for the shoes. Apart from the $1 holding fee that is typically refunded after a sale, there should not be any additional charges on my account. I am concerned as I have not been able to get any clarification on this issue. I hope to resolve this matter without involving authorities as this situation seems unjust. I simply wanted to sell my shoes and now my account shows charges totaling almost $50 with no explanation. I kindly request more information on this matter.

I recently sold a hoodie and a shirt on StockX and sent them for authentication. Although the orders showed as 'sale complete,' I did not receive any emails regarding the authentication results, sales completion, or payout status. I have been unable to access detailed payout information on hyperwallet as well. StockX customer service informed me that the payout was sent to a PayPal account that I do not recognize, even though I did not update my payout information. Despite my attempts to address this with StockX, I was directed to contact PayPal to resolve the issue. I have not received any responses to my emails seeking further assistance from StockX customer service, as they do not have a phone number or online chat service available. I am seeking help to resolve this matter and receive my payout from StockX.

It has been three months since I sent out my shoes via FedEx, unknowingly that StockX only uses UPS. Due to an issue with the UPS store near me, I had to quickly ship the shoes out. I've communicated with several representatives via email, who confirmed they received the shoes and would send them back. However, I have yet to receive the shoes or any updates on their whereabouts. I still have the FedEx receipt, and tracking shows the delivery was made to the StockX location. Can someone assist me with this issue, please?