StockX Customer Service Issues

I purchased a pair of Nike M2K Tekno White Pure Platinum from StockX. I completed the payment, and the package was supposed to be delivered to my home in Toronto. Unfortunately, when the UPS delivery driver arrived, I was not available, and the package was marked as "receiver refused." I did not refuse the package; I simply missed the delivery. I checked the status later and saw that the package was returned to the sender. I have been eagerly awaiting this package and I need StockX to retrieve it from the sender and arrange for it to be reshipped to me. When I try to contact UPS, they mention delays due to the pandemic, and I am unable to get a resolution on my own. Thank you for your help in resolving this matter.

I made a shoe purchase two weeks ago, expecting it soon. After reaching out, they refunded my shipping fee. However, my entire order has vanished from their website. It's now May 17th, and the shoes are not showing as purchased. StockX's lack of response is disappointing. I'm based near Detroit, making this situation more frustrating.

I placed an order with StockX and received a confirmation number. $[redacted].00 was deducted from my bank account. The second email I got said the product was sent to StockX for authentication, but I haven't received any further updates since then. I've tried to contact them several times via email, but haven't received any responses. The order was made on 4/30/20 and the confirmation mentioned I should expect to receive it between 5/8-5/15/20. However, when I check my account with StockX, it just says "pending" with no tracking number or additional information. I'm starting to get frustrated with this situation and just want to either receive my order promptly or get a full refund back to my bank account.

I need to contact StockX urgent because my account with over $30,[redacted] has been limited for the second time while trying to make a purchase. It is frustrating to not have direct customer support from such a large company. I require assistance to resolve this issue promptly and have the limitation removed so I can continue to use my account. If you can help me with this, I would greatly appreciate it. Thank you.

I have already sent multiple emails, so I hope my story is on file. I made a purchase of shoes on June 12th, and the payment was deducted promptly. The shipment was on its way to StockX on June 16th, but there has been no update since. I am unclear about your company's status; are you a reputable business or just an individual working from home? I received an email mentioning a refund without a specific reason. Although the email did not mention it, I hope the shipping and processing fees are included. I was eager for the shoes, hence why I chose your website due to competitive prices and a friend's recommendation. To resolve this, I would appreciate receiving the shoes I ordered a month ago along with the refund. If this is possible, I will definitely consider using your services again. If not, I may need to escalate the situation. My order number is [redacted]. Thank you for your attention.

Dear Supplier, On the 17th of July, I placed an order for Nike Air Max Tailwind 4 Wolf Grey Black in size 9.5. I received an order confirmation email with the order number [redacted]9-[redacted]8, but shortly after, another email indicated that my payment didn't go through and requested that I update my payment information. I followed the instructions and the amount of [redacted].34€ was successfully charged to my bank account. However, when I checked my account on the StockX website, I couldn't see the purchase under "my account" in either the "current" or "pending" sections. I am confused about the status of my order. Despite creating three cases through the website's "contact us" section (cases number: [redacted]8/[redacted]6/[redacted]0), I have not received any response from your team. Please provide me with clarification on this matter promptly as I am eager to receive the sport shoes.

On July 17th, I made a purchase for Nike Air Max Tailwind 4 Wolf Grey Black, size 9.5. I got an order confirmation email with order number [redacted]. Shortly after, I received a notification about a payment issue and updated my payment details as instructed. The charge of [redacted].34€ went through, but when I check my account on StockX's website, I don't see the purchase under "my account" or in any pending sections. I am uncertain about the status of my order. I have reached out by creating 3 cases via the "contact us" page, with the case numbers [redacted]/[redacted]/[redacted], but I haven't received any responses yet. I am eager to get clarity on this matter and would appreciate your prompt assistance.

I ordered shoes for my son's birthday, intended for our vacation in Alaska. His birthday is tomorrow, July 31. The shoes have been in transit to StockEx for verification for a week with no updates. I emailed three days ago but received no response. We paid $25 for shipping to Alaska, as we are leaving for vacation on Sunday, August 3. The shoes will now have to be shipped back to us in Washington. I am upset that no one has reached out, and there seems to be no way to resolve this issue. If the information had been accurate before I placed the order, I would not have paid for shipping to Alaska. The order number is [redacted]2-[redacted]1. I was originally told we would receive them by July 30 when placing the order on the website.

I placed an order for Air Jordan 12 University Gold shoes on Monday, July 27. However, the payment was processed on July 28, causing the price to increase to $[redacted].00 when I tried to reorder. I contacted my bank, and they confirmed the payment went through to StockX on July 28. I have not received any shipment or delivery date yet. Despite sending two emails, I have not received any response. I need someone to update me on my order status and payment. I was told my information was sent back to StockX, but I am still waiting for a reply. Please contact me promptly regarding my order or process a refund. Thank you.

I've been a loyal customer of Stock x for years and have always had a [redacted]% authentication rate when buying and selling shoes through them. Recently, I sold a pair of Nike Space Hippie shoes size 11US for $[redacted], expecting to receive $[redacted].05 after their fees. I run a small sneaker business from my home office out of my love for sneakers. I shipped the shoes via UPS on 7/11/20, meticulously packaging them with my 2-year-old daughter. Despite providing evidence that I placed the shipping label on the exterior box, Stock x claimed I put it on the shoebox, causing the shoes to fail authentication. I obtained security footage from the UPS drop-off location, proving their error. However, the lack of a phone number to discuss this issue has resulted in unhelpful email responses and the return of damaged goods. I am frustrated by their mishandling of the situation and hope for a fair resolution.

I purchased two pairs of women's Air Jordan Retro 11 sneakers on different dates, one on July 17th and the other on July 22nd. Unfortunately, I have only received one pair so far. I have been trying to contact customer service for over a week without any response. The order for the second pair is still in transit to StockX for authentication after almost a month. I am concerned about the delay. I would like either the sneakers I ordered or a full refund of $[redacted].78. My name is Ebonie F., and my order number is [redacted]1-[redacted]. It's frustrating that despite multiple attempts, I haven't received any assistance, and this experience may discourage me from using StockX in the future.

I am growing frustrated with xstoxk customer service. It is unbelievable that there is no phone number to speak to a representative. Despite being patient with the Covid delays, after 8 weeks of emailing Stock X, all I receive are automated responses asking for 7 to 10 more days. I have filed 4 claims, received only one reply instructing me to wait another 7 to 10 days. I am simply trying to track my shoe orders with the following order numbers: 1) [redacted]5-[redacted]4, 2) [redacted]7-[redacted]6. The app shows that the taxis are in route to Stock X, but my shoes have been waiting for pick up for the past 6 weeks. I have spent over $1,[redacted] on your site and I cannot get a satisfactory response. I would like to speak with a supervisor, not just through email.

I purchased a pair of Yeezy's two weeks ago from StockX. After waiting one week, StockX informed me that my order did not pass the authentication process and mentioned a refund would be processed within 1-2 business days. However, it has been over 2 business days, and I still haven't received my refund of $[redacted]. I can't bear to lose this amount of money, and I am eager to receive my refund promptly. I have the email and case number as evidence of StockX's commitment to issuing the refund.

I accidentally ordered infant-sized shoes for a newborn baby, thinking they were called "Lundmark Infant." I mistakenly ordered two pairs because I pressed a picture and confirmed without realizing. I would like to exchange them for women's size 38 Lundmark shoes, which cost $[redacted].45. I am willing to add money for two more pairs. This is my first time using the app, and I was unaware that "infant" meant for newborns. Please help me resolve this issue by changing the sizes. Thank you.

I recently bought a pair of Sacai shoes in blue multi-color for $[redacted].87. The website described them as new, but upon receiving them, I found several damages. I contacted Support@stockX, provided photos, and was informed that they couldn't refund or exchange the shoes. They only offered me a $40 credit for a future purchase. I feel frustrated as their mistake led to me receiving damaged goods despite their responsibility to verify items. I am disappointed that they won't replace the shoes or refund me. I need assistance in resolving this matter fairly.

I am intending to sell my Supreme items on this website, albeit reluctantly due to the high percentage taken by the platform. However, I am unable to access my account to proceed with selling. Every time I attempt to log in, I receive an error message stating, "We aren't able to load our page properly at the moment. Please refresh your page or contact [redacted] We apologize for the inconvenience." Clicking the provided link leads to a page not found error. Despite refreshing, waiting, reopening, and verifying my account, I cannot resolve this issue. The lack of professionalism is concerning. Any assistance would be greatly appreciated.

On October 13, the Bieber Crocs were available for purchase on his Drew website. They sold out quickly, and I was directed to StockX. When attempting to order one pair, my card was declined twice. After verifying my card information, the third attempt went through with my consent. However, the two initial denied transactions were later charged and sent without my authorization, leading to fraudulent charges. I need these charges to be refunded back to my card promptly. If not resolved, I may need to file fraud charges. I would have only ordered one pair if I wanted one, and I should have been notified before resubmitting the denied transactions. Please advise me on how to proceed with returning the unauthorized pairs and resolving the issue promptly. Your assistance on this matter is highly appreciated.

I mistakenly listed a pair of Kobe 5 Proto Bruce Lee sneakers in size 11 on StockX and sold them for $[redacted]. After the sale, I realized I accidentally sold two pairs when I only have one. I want to cancel the extra sale, but I couldn't find an option on StockX to do so. Any help would be appreciated. Thank you.

I purchased a SUPREME "NORTH FACE" SHOULDER/MESSENGER BAG, but upon receiving it, I was disappointed as it is much smaller than expected based on the StockX website. It does not fit all the items I need to carry daily like my wallet, laptop, and cell phone. I am looking to return it and would appreciate guidance on obtaining a return shipping label. I am hoping for a prompt response. Thank you, Brent S. Email: [redacted]

Hello, I've previously contacted support without success. I made a purchase in Euros, received a confirmation email, but the payout is shown in USD. I expect my payout to be in Euros as per my screenshot. The sale should reflect the currency I selected. I'm not willing to incur losses due to system errors. Please address my query directly, avoiding generic responses that do not address my issue. To clarify, I ask for the payout currency to be corrected to Euros, consistent with my initial selection. While I acknowledge system errors can occur, fairness dictates resolving this matter promptly. If unable to rectify this, kindly cancel the sale as the terms have been altered without my consent. Best regards, Kamil G.