My order was never sent back so rightfully Stitch Fix charged the total to my account...

GetHuman-varshab's customer service issue with Stitchfix.com from June 2018

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The issue in GetHuman-varshab's own words
My order was never sent back so rightfully Stitch Fix charged the total to my account. I still want to return the items because they did not fit. Can I still use the return label originally sent to me? How long will it take for you to refund the total amount once return package received? Please feel free to contact me at ***-***-**** if you have any questions. Thank you.
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Stitchfix.com

Customer service issue
Reported by GetHuman-varshab
Jun 8th, 2018 - 6 mons ago
I have an issue with Stitchfix.com too
Fixed
Seen by 4 customers so far
Similar issue to 552 others
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Items needed
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Timeline
GetHuman-varshab started working on this issue
Jun 8th 4:41pm
GetHuman-varshab indicated the issue is not fixed yet.
Jun 8th 5:42pm
GetHuman-varshab indicated the issue is not fixed yet.
Jun 9th 6:07pm