I recently placed an order for * highlighters and brush* it was a sale for the entire s...

GetHuman1041072's customer service issue with Stilacosmetics.com from August 2018

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The issue in GetHuman1041072's own words
I recently placed an order for * highlighters and brush* it was a sale for the entire set. One of the highlighters was shattered and one was missing. I was told that the shattered one will be resent. I am still dealing with them on the missing highlighter. I have never had such an issue with an order, especially when they are at fault with the item not even being shipped. And when you e-mail customer service they are soo slow in getting back to you!! I want the highlighter that was shattered (no I still have not gotten it even thought they said that they would send it to me) as well as the missing one sent to me* I paid for them so I should receive them!
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Stilacosmetics.com

Customer service issue
Reported by GetHuman1041072
Aug 27th, 2018 - 4 mons ago
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GetHuman1041072 started working on this issue
Aug 27th 12:35pm