Dear team,**I have a question regarding the order * STEV** *** and have already contact...

GetHuman5307855's Returns issue with SteveMadden.com from September 2020

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The issue in GetHuman5307855's own words
Dear team,**I have a question regarding the order * STEV** *** and have already contacted you in this regard:**I sent you back a package that came back to me without any reason. I contacted one of your colleagues and she told me that the return address was correct and that the error would be DHL’s fault. DHL sent me the parcel back to me, although the address on the parcel was correct.**Your colleague told me to get in touch with DHL and get the money back for the wrongly returned package. After several contacts from my side (since June), DHL has still not been able to refund the amount for the return for their mistakes. KLARNA contacted me today and is now requesting payment until the **th. October. After I got in touch with KLARNA, they told me to contact you again to clarify this matter. KLARNA told me that it is also your job at this point to get in touch with DHL and to clarify why they could not deliver the package to you. I kindly ask you to help me at this point as soon as possible!**I Already send You an email last Friday with all the pictures regarding the despatch of the package.**Kind regards*Giulia

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SteveMadden.com

Returns issue
Reported by GetHuman5307855
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 126 others
0 customers following this

Timeline

GetHuman5307855 started working on this issue
Sep 28th, 2020 1:29pm