Bought a suitcase from TK max Manchester UK * years ago(Dec ****) as I was travelling t...

GetHuman1930388's customer service issue with SteveMadden.com from January 2019

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The issue in GetHuman1930388's own words
I am trying to establish how this broken zip can be rectified or a replacement suitcase *Did not keep the label as it said life warranty and had paid a lot so thought there is no need to keep the attached labels as it seemed to be solid built suitcase. ... Bought a suitcase from TK max Manchester UK * years ago(Dec ****) as I was travelling to Africa*Bought it as it was practical to carry **kg allowance in Business class. Was very pleased on my return back home. On *nd trip again to Africa , carried ** kg allowance on Business class. On return found the zip has broken on the main baggage tier.Would like to know how this can b fixed or resolved by replacement bag that costed over £**. Its padded blue in colour .Only used on * trips were ** kg was allowed. Kuldip Kaur
*st time buyer of Steve Madden suitcase so giving them the benefit of resolving the issue of broken zip
Resolve the issue of faulty zip or replace the suitcase
The issue is about faulty zip not number of years of their customer
No
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SteveMadden.com

I have not got the label to determine the product but has got Steve Madden on the suitcase and on the lock zip chain
Customer service issue
Reported by GetHuman1930388
Jan 9th, 2019 - a mon ago
I have an issue with SteveMadden.com too
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Seen by 8 customers so far
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GetHuman1930388 started working on this issue
Jan 9th 4:16pm