I contacted chat today to inquire about a few questions, a rep, by the name of Laura se...

GetHuman5048487's Complaint issue with Step2.com from July 2020

Help with my Step2.com issue
First: share to improve GetHuman5048487's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5048487 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5048487's own words
I contacted chat today to inquire about a few questions, a rep, by the name of Laura seemed very rude. I *st chatted this morning to find out if Step * price matched a kitchen set for my granddaughter, I was told no. Later on this afternoon, I contacted chat again, only to get Rachel again. I asked her if there were coupons offered for said kitchen, since price matching was not an option. I was told that there are no current coupons. I stated on the website I found a site with STEP * logo offering various coupons, but when I went to use them, none of them worked, I was told not your website, below is the ending (copied) from our chat. I would really like to purchase this set, but am now on the fence. Please let me know if there is anything you can do to rectify this, or if I will just shop for another brand & make it a point not to use STEP *. Which, by the way I have used for my kids since STEP * went into business in the **'s & now for my * y*o granddaughter.** The file Annotation ****-**-** ******.png (***.**KB) was received. (coupon uploaded)* KERRY puhl: are you able to open?* Laura: that is not our coupon code unfortunately, you will not be able to use it* KERRY puhl: ok, so you don't price match, you don't accept coupons with your Step* trade mark? * KERRY puhl: Is there anything you can do? * KERRY puhl: Hello?* Laura: we do not price match we have a contract with our retailers * KERRY puhl: So you are willing to loose business? * KERRY puhl: Ok, I will be posting this information & along with your name. This is terrible customer service. Sad day, when a lucrative company doesn't stand behind their business.therefore, not your coupon.

GetHuman5048487 did not yet indicate what Step2.com should do to make this right.

How GetHuman5048487 fixed the problem

We are waiting for GetHuman5048487 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Step2.com's attention and get better help faster. Tap below to get started.
Having Step2.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Step2.com

Complaint issue
Reported by GetHuman5048487
Jul 9th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 67 others
0 customers following this

Timeline

GetHuman5048487 started working on this issue
Jul 9th 7:50pm