I contacted chat today to inquire about a few questions, a rep, by the name of Laura se...

GetHuman5048487's Complaint issue with Step2.com from July 2020

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The issue in GetHuman5048487's own words
I contacted chat today to inquire about a few questions, a rep, by the name of Laura seemed very rude. I *st chatted this morning to find out if Step * price matched a kitchen set for my granddaughter, I was told no. Later on this afternoon, I contacted chat again, only to get Rachel again. I asked her if there were coupons offered for said kitchen, since price matching was not an option. I was told that there are no current coupons. I stated on the website I found a site with STEP * logo offering various coupons, but when I went to use them, none of them worked, I was told not your website, below is the ending (copied) from our chat. I would really like to purchase this set, but am now on the fence. Please let me know if there is anything you can do to rectify this, or if I will just shop for another brand & make it a point not to use STEP *. Which, by the way I have used for my kids since STEP * went into business in the **'s & now for my * y*o granddaughter.** The file Annotation ****-**-** ******.png (***.**KB) was received. (coupon uploaded)* KERRY puhl: are you able to open?* Laura: that is not our coupon code unfortunately, you will not be able to use it* KERRY puhl: ok, so you don't price match, you don't accept coupons with your Step* trade mark? * KERRY puhl: Is there anything you can do? * KERRY puhl: Hello?* Laura: we do not price match we have a contract with our retailers * KERRY puhl: So you are willing to loose business? * KERRY puhl: Ok, I will be posting this information & along with your name. This is terrible customer service. Sad day, when a lucrative company doesn't stand behind their business.therefore, not your coupon.

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Complaint issue
Reported by GetHuman5048487
Jul 9th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 67 others
0 customers following this


GetHuman5048487 started working on this issue
Jul 9th, 2020 7:50pm

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