I came to the site today excited about the new customer program, and dot dollars. Then...

GetHuman-trulykat's customer service issue with Stella & Dot from May 2018

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The issue in GetHuman-trulykat's own words
I came to the site today excited about the new customer program, and dot dollars. Then I saw the all women project. I was so excited about that, as larger women are often left out of the media. **I am y’all for a woman, and thinks run short on me, so I have avoided the clothing line. After seeing a few items in person, I was excited to look at the rest of your line. I was really excited that you provide the dimensions of the item so I could ensure it would be long enough on me. **I wanted to cry as I scrolled through the clothing. I was so excited and even inspired when I went to look at the clothing... but I quickly realized that your all women project is meaningless. You represent moniroties, but otherwise...**Older women are left out. *Physically disabled women are left out. *Plus sized women are left out. **I noticed that some styles included a photo of plus size women as you scroll through the images, but not a single plus sized woman made it to the page where you display the styles. It’s like you believe that plus sized women are willing to purchase clothing made for skinny women, but not the other way around. Why risk a sale by putting a fat girl on the main clothing page... or an old one (because young women won’t want to buy what an old woman is wearing right?), or a disabled woman. **Your all women project is all talk. I’m a disabled military veteran*SAHM. I don’t have a lot of extra money, but when I do I treat myself from time to time, and in doing so support my friend. So I’m not your best customer by far... and may not even be your target demographic. But I can tell you that staring at a page of size two models doesn’t make me feel good about myself. It doesn’t make me feel empowered. It doesn’t make me feel included. It doesn’t make me feel represented. **Maybe I wouldn’t have noticed if I was on another website, but because you claim to be a part of the all women movement, I expected more... and I was really disappointed.
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Stella & Dot

Customer service issue
Reported by GetHuman-trulykat
May 15th, 2018 - 10 mons ago
I have an issue with Stella & Dot too
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GetHuman-trulykat started working on this issue
May 15th, 2018 12:28pm